Leasing and Tenant Management: efficiently manage tenant inquiries, show units, coordinate maintenance, enforce policies, and execute community-building events while maintaining accurate records and ensuring property readiness.Customer Service: Maintain a professional and friendly demeanor, listen empathetically, handle prospect inquiries, promptly return calls and emails, manage documents in Yardi & Dropbox, review tenant arrears, post and email notices, resolve complaints, deliver rent increase notices, update tenant intercom and contact lists, and issue Purchase Order as needed.Maintenance & Safety: Manage maintenance requests, perform daily safety checks, oversee contractors, complete minor repairs, ensure timely communication and operation of building systems, review suite renovations, conduct bi-annual suite inspections, and coordinate annual equipment and safety inspections.Cleaning & Curb Appeal: Ensure daily cleanliness and order in all building areas, keep common spaces and vacant suites ready for viewing, perform deep cleaning and maintenance, conduct inspections and supply restocking, and schedule professional cleaning and equipment maintenance.

Leasing and Tenant Management: Manage leasing activities including property showings, applicant screening, lease execution, and enforcement of lease terms. Conduct thorough move-in/move-out inspections Address tenant inquiries promptly and resolve complaints.Market Analysis & Marketing: Conduct market analysis to maximize rental income, reduce vacancies, and enhance property value and develop strategic marketing campaigns to optimize property visibility and attract tenants. Building Maintenance and Operations: Oversee daily property operations, address maintenance requests, schedule routine repairs and renovations, and conduct regular inspections for safety and building code compliance. Manage vendors and maintenance personnel to ensure consistent upkeep.Financial Management: Implement cost reduction strategies, collect rent, optimize rent increases, ensure budget compliance, and generate comprehensive financial reports to provide clear insights into financial status.Administrative Efficiency: Streamline operations through enhanced administrative processes. Maintain organized records and documents for accurate record-keeping. Coordinate effectively with vendors to ensure timely task completion.Communication and Notices: Maintain transparent communication with tenants, vendors, and property owners to foster trust. Effectively draft, distribute, and track notices to tenants, ensuring compliance with lease agreements and legal requirements.Technology and Systems: Utilize property management software for streamlined administrative processes, tenant management, and centralized data. Ensure shared files are regularly updated and accessible for seamless collaboration among stakeholders.Legal and Regulatory Compliance: Ensure compliance with local, state, and federal regulations, stay updated on legislation changes, handle legal matters related to property management, and implement necessary adjustments to practices.

Conduct in-depth market analyses for precise property pricing, identified emerging trends, and investment opportunities.Collaborate with the marketing team, convert the sales and rental leads, and provide transparent information to customers.Close sales Deals, facilitate real estate transactions and support property owners in achieving high ROI through leasing.Deliver exceptional client/customer satisfaction and fostering long-term relationships through prompt responsiveness and effective communication.Manage deposits and cheques collection for seamless financial processes in sales, purchases, and tenancy agreements. Implement record-keeping and provide transparent financial reports.Establish a strong professional network, involving real estate agents, property managers, developers, lenders, and industry players.Oversee the real estate transactions and ensure the seamless operation of real estate representatives in the absence of the Managing Broker.

Efficiently resolve escalated issues in maintenance, rentals, sales, and after-sales through collaborative problem-solving.Manage marketing campaigns and direct leads to specialized teams for prompt response and efficient conversion.Lead outbound calls related to project updates, new launches, and collections, ensuring timely communication.Utilize CRM systems to streamline processes for logging, managing, and following up on maintenance and customer requests.Supervise team performance, surpassing KPI targets through strategic SLA implementation and fostering continuous improvement.Enhance interdepartmental collaboration and communication through streamlined processes and liaison protocols.Implement quality assurance measures to ensure first-contact resolution and maintain service excellence.Strengthen team collaboration and effectiveness through product/service knowledge training aligned with organizational goals.Optimize contact center performance with effective reporting and analysis strategies, enabling data-driven decision-making.