Akram Khan Email & Phone Number

Riyadh, Sa

Designed and implemented Power BI reports and dashboards for tracking healthcare quality metrics.

Worked as member of a team to maintain and deliver Production/IT support for various client applications, this includes providing applications frontline support, working with third-party vendors to isolate and correct application issues. Performed Applications support in a highly demanding IT operations environment, participated in major and minor application upgrades and releases spanning over 10+years Responsible for Installation, configuration, deployment, implementation, maintenance of HMS, HER, HIS, RPM software's application and systems.Involved in production support for HMS, MEM and Metric Stream applications, reports and issuesProvided application support services to users regarding usage and issues of company-wide software applicationsSuccessful deployment of MEM and Metric Stream applications in prod and non - prod environmentsTroubleshot and resolved application issues escalated from client usersMonitor system performance and usage, Auditing, Housekeeping, tuningManage system components, web services and licensesInvolved in Weekly Meetings with Business to review Users Issues and follow and close tickets.Upgrades application software's to latest editions in Production and Non-Prod SystemsFixing production issues on time by quickly drilling into issueServed as point of contact within business and client group for relevant problemsCollaborated with vendors for upgrades and fixing issuesWorked on CR's to patch changes raised by business as per requirementActively Supported with Database Team, Application Team and Network Team during implementationHands on maintaining Servers, Users, Groups, and access rights at application levelExperience in Full Life Cycle Implementation (SDLC) & Support from Development, Testing, Go-live and Post Go-live activities.

Installed operating systems Windows 98/2000, Windows NT workstation, Windows 2000, Windows XP Professional, Installation of device drivers, installation of Anti-viruses, Installation of Software Applications, Installing printers, and also troubleshooting of issues and peripheralsInstall, upgrade, support, and troubleshoot Windows OS, desktop applications, hardware, and peripheral equipmentManaged laptops, desktops, and printers company-wideDiagnosed hardware and software problems, replacing defective components when applicableConfigured user's machines onsite and remote officesManaged department procedures and guidelines for successful incident managementWorked with procurement staff to purchase hardware and softwareMaintained software and hardware inventory.

Bachelor'S Degree, Computer Science

Bachelor Of Science, Electronics And Computers