Akram Mansour

Akram Mansour Email and Phone Number

Technical Support Engineer @ Alkan CIT
New Cairo City, Cairo Governorate, EG
Akram Mansour's Location
New Cairo, Cairo, Egypt, Egypt
About Akram Mansour

At First Abu Dhabi Bank, my role as a Service Configuration & Administration Engineer revolves around optimizing our IT service management, particularly with the SMAX ticketing system, and enhancing our use of collaboration tools like Jira and Confluence. Our team has successfully streamlined incident resolution processes, elevating the efficiency of internal operations.My prior experience as a Technical Support Help Desk at the same institution laid the foundation for my current responsibilities, where I honed my skills in change management and technology change management. Together with my colleagues, we've fostered a robust technical support framework that ensures the stability and reliability of our banking services.

Akram Mansour's Current Company Details
Alkan CIT

Alkan Cit

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Technical Support Engineer
New Cairo City, Cairo Governorate, EG
Website:
alkancit.com
Employees:
866
Akram Mansour Work Experience Details
  • Alkan Cit
    Technical Support Engineer
    Alkan Cit
    New Cairo City, Cairo Governorate, Eg
  • First Abu Dhabi Bank (Fab)
    Service Configuration &Adminstration Engineer
    First Abu Dhabi Bank (Fab) Jul 2022 - Present
    Cairo, Egypt
    Service Management and administrating for applications such as ITSM SMAX tickting system from MicroFocus , jira ,confluence
  • First Abu Dhabi Bank (Fab)
    Technical Support Help Desk
    First Abu Dhabi Bank (Fab) Apr 2022 - Feb 2023
    Cairo, Egypt
  • Egyptsat Telecom
    Vsat Technical Support And Installation Engineer
    Egyptsat Telecom Mar 2014 - Apr 2022
    El Maadi Satellite Earth Station

Akram Mansour Skills

Networking Troubleshooting Telecommunications Network Design Microsoft Office Wireless Ip Voip Cisco Technologies Leadership

Akram Mansour Education Details

  • Shourouk Academy
    Shourouk Academy
    Electrical, Electronics And Communications Engineering

Frequently Asked Questions about Akram Mansour

What company does Akram Mansour work for?

Akram Mansour works for Alkan Cit

What is Akram Mansour's role at the current company?

Akram Mansour's current role is Technical Support Engineer.

What schools did Akram Mansour attend?

Akram Mansour attended Shourouk Academy.

What skills is Akram Mansour known for?

Akram Mansour has skills like Networking, Troubleshooting, Telecommunications, Network Design, Microsoft Office, Wireless, Ip, Voip, Cisco Technologies, Leadership.

Who are Akram Mansour's colleagues?

Akram Mansour's colleagues are Mahmoud Abdallah, Walid Nawar, Hossam Aldin, Goitom Teklu, Sameh Fares, Mohamed Hasan Hassan, Mohamed Ibrahim.

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