L3 Support Engineer for NGN, Softx3000,U2000,E9000,NFV and MGW(UMG8900)

Worked on Etisalat & du IGW Modernization Project

Working on wide range of activities surrounding the maintenance on class 4 & 5 switches, voice and signaling International gateways (TDM and IP), Session Border controller (SBC over IP) and support of Du Business-managed customer networks. These activities will include network surveillance for International Gateways, National Voice Switches, and Data Switches. Issue triaging, circuit testing, manage and support all incidents from carrier to customer level and LCR Modification for the… Show more Working on wide range of activities surrounding the maintenance on class 4 & 5 switches, voice and signaling International gateways (TDM and IP), Session Border controller (SBC over IP) and support of Du Business-managed customer networks. These activities will include network surveillance for International Gateways, National Voice Switches, and Data Switches. Issue triaging, circuit testing, manage and support all incidents from carrier to customer level and LCR Modification for the international destination as per commercial advice. Daily Health check for Next generation network (Italtel IGW, Huawei IGW & ACME SBC). Network architectures and overall understanding of National and International carriers’ networksKnowledge of latest technologies and trends in Telecommunication, network operational management and ensuring successful call-flow of inter-carrier traffic to enable the business to meet its customer and revenue objectives. High Level of understanding on global submarine network. Show less

Installation and configuration of I3 Micro,3-com,world wide packet , ATA BOX, broad band routers and Back to Back modem at customer premises

Activating new Voice and data services,Suspensions, Amendments and Ceasing work orders for consumer customersAs an Activation/Support Engineer out of 3 members reports to T/LConfiguration of subscribers on Marconi,Cisco BTS soft switchesSupporting field technicians and troubleshooting various technical problemsActivation of Voice services for residential & Enterprise customersActivation of TV and internet services for residential customersConfiguration of Cisco switches,… Show more Activating new Voice and data services,Suspensions, Amendments and Ceasing work orders for consumer customersAs an Activation/Support Engineer out of 3 members reports to T/LConfiguration of subscribers on Marconi,Cisco BTS soft switchesSupporting field technicians and troubleshooting various technical problemsActivation of Voice services for residential & Enterprise customersActivation of TV and internet services for residential customersConfiguration of Cisco switches, VLANS, VTP etc.Administration of QIP, IP management system. Adding subnets, DHCP server etc.Trouble shooting various issues on Packet Front and Cisco switchesConfiguration and installation of CPE (switches),Packet front Access switch, Cisco catalyst switches Show less

 Responsible for the entire Network Administration Maintained retail store’s LAN/WAN and supported all systems used to keep business running. Provided designs and project plans for future store expansion to store management Audited designs and configurations implemented by outsourced service provider for accuracy to ensure stability of global Voice over ATM/Frame Relay network Installing and configuring Windows 2003 Servers & XP Professional. Configuring Internet… Show more  Responsible for the entire Network Administration Maintained retail store’s LAN/WAN and supported all systems used to keep business running. Provided designs and project plans for future store expansion to store management Audited designs and configurations implemented by outsourced service provider for accuracy to ensure stability of global Voice over ATM/Frame Relay network Installing and configuring Windows 2003 Servers & XP Professional. Configuring Internet Connection Sharing Proxy Server, IAS proxy Server with Firewall. Performing backups Daily / Weekly. Implementing Group/System Policies. Installing and administering Microsoft Exchange Server 2003. Creating and Managing Storage groups both Mailbox store & Public store. Configuring and Managing Public Folders. Configuring POP3, IMAP4 protocols. Managing address list for users groups and contacts. Configuring Outlook& Outlook Express 2000.  Creating & Configuring Multiple Administrative Groups Analyzed business requirements and segregated them into high level use cases and class diagrams Conducted weekly meetings to facilitate discussion among the different staffs to resolve the issues. Show less