• Experienced in creating Position and Job Requisition for US, APAC & EMEA employees• Initiating and Assisting Hiring manager with Onboarding process• Guide external candidate in navigating recruitment portal• Assisting employees to understand the payroll process and payroll deadlines• Initiate Background Check for new employees• Generate and send the Employment Letter to existing and separated employees• Assist US and Canadian employees with W2/T4 statement• Resolve queries related to Personal/Sick/Law based leaves• Deliver a quality and professional service to all Accounts• Adhere to existing working practices, methods, and procedures• Review current processes to identify opportunities to streamline and improve services• Assist requestors on ESS/MSS activities

• Handled complaints received via email from eBay customers• Review their queries and documents related to the complaint• Check the product description posted by seller• Update Customer about their Claim Status • Follow escalation procedure when needed