◊ Currently serving as Director Software Products, collaborating with cross-functional, globally distributed teams and stakeholders. ◊ Hold two master’s degrees: M. Sc in Computer Science and M.S in Engineering Management ◊ Have 20 years of experience leading large international projects and portfolios. ◊ Revamped Net Lawman's legacy system by shifting to a service-oriented architecture, easing product expansion into seven countries with their E-Commerce portal. ◊ Worked with Dr. Kano, the inventor of the Kano Model, to enhance product quality and customer satisfaction, resulting in a 25% improvement in customer feedback scores and a 20% increase in product quality metrics. ◊ Delivered comprehensive Health & Safety, compliance, and audit solutions to Dr. Richard Booth, founding chairperson of NEBOSH (National Examination Board on Occupational Safety & Health). ◊ Specialized in delivering software projects using PMP and CMMI practices. ◊ Proficient in a wide range of Project Management methodologies, including Scrum, Kanban, Lean, Six Sigma, Waterfall, and Agile Practices. ◊ Expertise on Payment integration systems; Elavon, PayPal, Stripe, Shopify, Xero. ◊ Expert in project management tools including JIRA, Confluence, Trello, Asana, Zoho Projects, MS Project, Basecamp, and Smartsheet. ◊ Expert in digital tools such as Crazy Egg, Optimizely, Hotjar, Qualaroo, Google Analytics, Ahrefs.