- Develop and maintain strong, positive relationships with clients.- Act as the main point of contact for clients, understanding their business needs and objectives.- Collaborate with clients to understand their goals and expectations.- Develop account plans and strategies to meet and exceed client objectives.- Coordinate with internal teams to ensure the successful delivery of products or services to clients.- Monitor project timelines, budgets, and quality to meet client expectations.- Address and resolve client issues in a timely and effective manner.- Work with internal teams to find solutions to challenges and ensure client satisfaction.- Identify opportunities for account growth and upselling of additional products or services.- Collaborate with the sales team to generate new business from existing clients.- Provide regular updates and reports to clients on project progress and account health.- Communicate effectively with internal teams to ensure a unified approach in client interactions.- Manage contracts, agreements, and service level agreements with clients.- Ensure compliance with terms and conditions.- Stay informed about industry trends, market changes, and competitor activities.- Provide clients with insights and recommendations based on industry knowledge.- Work with finance teams to ensure accurate and timely invoicing and payment.- Monitor account budgets and financial performance.- Gather and analyze customer feedback to improve products or services.- Implement changes based on client suggestions to enhance customer satisfaction.

- Identify and target potential clients through proactive outreach, including cold calls, emails, and networking events.- Conduct research to understand market trends and competitor activities, identifying opportunities for business expansion.- Develop and implement proactive sales strategies to acquire new clients and increase market share.- Collaborate with the Sales Manager to create compelling sales pitches and presentations.- Actively pursue new business opportunities and secure partnerships with corporate clients, travel agencies, and other relevant entities.- Establish and nurture relationships with key decision-makers in the target market.- Monitor industry trends, competitor activities, and market developments to stay ahead of the competition.- Provide insights and recommendations based on market intelligence to refine sales strategies.- Generate regular reports on proactive sales activities, pipeline status, and conversion rates.- Analyze data to identify areas for improvement and refine the proactive sales approach.- Attend industry events, trade shows, and networking functions to promote the hotel and generate leads.- Build a network of contacts within the industry to enhance the hotel's visibility.- Work closely with the marketing, events, and operations teams to align proactive sales efforts with overall business goals.- Ensure effective communication and coordination to meet client expectations seamlessly.- Educate potential clients about the hotel's offerings, services, and unique selling points.Provide information on packages, promotions, and customized solutions to meet client needs.

Managed sales targets in local and overseas DMC agencies, establishing partner contracts and running the OTA extranet system for online sales channels.Achieve sales targets for Leisure FIT, small luxury group, and other marketing activities such as sales calls and TAT trade shows. And contributes to the success of the business' service and relationship strategy by helping ensure that every client encounter is handled exceptionally. Carries out and backs up the operational facets of the booked business (e.g., generating proposals, writing contracts, and customer correspondence)Familiar with being a part of the front office, customer relationship operator, and revenue control

Review budgets and goals and achieving the numbers.Review all rates structure, BAR, Contract, Winter Promotions, and special offers.Visit the reservations team and the marketing or product managers of the wholesalers in Chiang Mai and Bangkok.Conduct Site Inspections for all business partners.Explore ad hoc or exclusive offers with wholesalers for certain markets on a seasonal basis to drive business.Control the reservation system and OTAs rates adjustment.Monthly & yearly production reports by the account with room nights, revenue, and ADR and work on the incremental business.Meet and entertain KOLs if necessary with other team members.Meet and entertain Reservations teams from business partners with other team members.Answer any emails or inquiries within 24 hoursPrepare the proposals for any groups and events inquiry.Create marketing tools, such as media advertising, online ads.Control online media for business.Create media communication content.Kept in close contact with clientele to identify new opportunities and customers–Maintained availability for addressing customer issues, queries, and requirements.Monitored competitor activities closely to identify any business threats.

Teaching Costumers around the world, for who come to traveling and visitingChiang Mai province, how to cook Thai food as Traditional mix way and be amarketer doing marketing for respond customers satisfy.

Information collected from passengers arrive at Chiang Mai International Airport

Finance management of each aircraft company.