Andrew Krieman work email
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Andrew Krieman personal email
Proven expertise increasing profitability and customer loyalty in competitive, rapidly changing industries by cultivating relationships, inspiring teams and providing skillful operations management.Innovative, forward-thinking professional with 20+ years of experience as a leader and strategist for growth-oriented companies. Excellent background managing people, operations and programs focused on building productive relationships with both customers and employees—resulting in outstanding retention and loyalty. Strong, charismatic individual with integrity, diligence and a personal commitment to making a difference in business and non-profit settings.
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FounderNext Level Us, LlcChapel Hill, Nc, Us
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Director Technical Client Services And Remote OperationsPerigen Perinatal Decision Support Systems Apr 2018 - PresentCary, North Carolina, Us -
FounderElevation Coaching Mar 2010 - Apr 2022WORK doesn’t have to be a four letter word!Our mission is simple: we want to help you create an association between your life and your life’s work AND assist you in finding the work you love! We’ll help you move towards a role that reflects your passions and true calling – which means you’ll feel inspired and energized almost every day! -
Client Alignment ExecutiveNetsmart Technologies May 2017 - Mar 2018Overland Park, Ks, UsWork with clients to create and maintain long-term client relationships. Ensure clients' health and satisfaction with Netsmart offerings. Generate new business with current clients through alignment plans and understanding of business goals and vision. -
Senior Project ManagerComplia Health Jan 2016 - May 2017Schaumburg, Il, UsProvide project management, implementation, account management and support to Top Tier clients by leading a project team in deploying and supporting software. -
Service Operations Manager/Client Loyalty ManagerAllscripts Aug 2013 - May 2015Chicago, Il, UsIdentify and capitalize on opportunities to increase client satisfaction and retention by leading a team of Operations Consultants and Project Managers in providing world-class service and support. Create standard operating procedures (SOPs) and spearhead process improvement efforts. Monitor and analyze performance.Selected Contributions:** Successfully designed and directed Live Call Handling and Customer Education programs that dramatically improved the customer experience and contributed to client loyalty.** Championed initiatives that increased Net Promoter Scores from -7 to 25. -
Culture And Community ManagerAllscripts Jun 2011 - Aug 2013Chicago, Il, UsProvided leadership in defining the company's vision, values and culture. Led projects to engage cross-functional employees at all operational levels and ensure alignment with organizational priorities. Gathered employee insights and improved morale by introducing an Employee Satisfaction survey program.Selected Contributions:** Enhanced the public image and made a positive impact in the local community by creating the company's first Community Relations Program, which inspired over 40,000 hours of community service in '13.** Listened attentively to employee feedback and implemented action plans based on survey responses, resulting in 5% increase in employee engagement.
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Board MemberWake Education Partnership Jul 2012 - Jan 2015Raleigh, North Carolina, Us -
Board President/MemberJuvenile Diabetes Research Foundation Jul 2011 - Jan 2015New York, New York, Us -
Board MemberMake-A-Wish Foundation Jan 2012 - Dec 2012Phoenix, Arizona, Us -
Director Client Support ServicesAllscripts Oct 2002 - Oct 2006Chicago, Il, UsRecruited to restructure and revitalize the customer service function. Led and coached 22 employees to maximize performance and increase productivity. Led daily business operations. Delegated tasks and tracked benchmarks. Interfaced with key clients.Selected Contributions:** Implemented a proactive approach to client relationship management, which yielded immediate and sustained results - 11% boost in client satisfaction and 10% in profitability.** Established new processes for resolving customer concerns and cut problem resolution time by 33%.** Engaged, educated and motivated new employees by formulating an Employee Development program with customized career planning and skill development.
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Director Client SupportRadiant Systems Jul 1998 - Aug 2002Atlanta, Georgia, UsPioneered and directed strategies to merge three distinct offices into a single, cohesive Client Support Organization with efficient processes and well-trained teams. Created a plan to drive profits and improve service delivery. Controlled $22M budget. Maintained accountability for P&L analysis. Managed 7 direct reports and 210 employees.Selected Contributions:** Skyrocketed annual support revenue from $9.2M to $18.1M and gross profit from 21% to 28% in 3 years.** Inspired and effectively managed change by consolidating three customer relations (help desk) operations into one organization.** Successfully increased customer satisfaction by 12% and reduced the workforce by 60 employees during and immediately following the call center restructuring.** Built and led a team of Business Analysts that pinpointed opportunities to reduce costs and improve service quality. Directed improvement projects such as a new Skill Development program for employees, a client-centered website, and client surveys. -
Council MemberCity Of Suwanee Aug 1998 - Jan 2001
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Director Client Support ServicesMedaphis 1989 - 1997Planned and oversaw product development and directed organizational/technology transitions to drive efficiency, cut costs and improve performance. Managed 15 Developers in consolidating multiple data centers into 5 regional facilities and converting to UNIX-based operating system for health care billing provider. Led 25 support staff.Selected Contributions:♦ Improved and expedited operations and drove efficiency by 22% for multiple billing centers by introducing state-of-the-art technologies.♦ Reduced costs by 30% by streamlining product development procedures.♦ Elevated service level agreement (SLA) compliance by 23% by implementing a new call tracking system and establishing new ratings to accurately measure client satisfaction.♦ Successfully designed, developed and deployed 5 new data centers in 15 months.♦ Developed project plans, roadmaps and forecasts, and directed multiple, concurrent projects to support organizational transformation and growth.
Andrew Krieman Skills
Andrew Krieman Education Details
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Hatboro Horsham
Frequently Asked Questions about Andrew Krieman
What company does Andrew Krieman work for?
Andrew Krieman works for Next Level Us, Llc
What is Andrew Krieman's role at the current company?
Andrew Krieman's current role is Founder.
What is Andrew Krieman's email address?
Andrew Krieman's email address is an****@****gen.com
What is Andrew Krieman's direct phone number?
Andrew Krieman's direct phone number is +191962*****
What schools did Andrew Krieman attend?
Andrew Krieman attended Hatboro Horsham.
What skills is Andrew Krieman known for?
Andrew Krieman has skills like Leadership, Management, Process Improvement, Strategic Planning, Team Building, Strategy, Program Management, Healthcare, Business Process Improvement, Crm, Training, Strategic Partnerships.
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