Akshat Shivam Email & Phone Number

Gurugram, Haryana, India

- Vendor/ supplier management on SaaS based tool with domain apexanalytix.net/.com- ERP integration with vendor portal for ETL to build a data warehouse.- Involved in handling global Clients, Suppliers & Facilities by troubleshooting and resolve their problems by maintaining SLAs.- Troubleshooting integration issues using ETL tables and ETL directions.- Proficient in Implementation, Troubleshooting, Problem Management, Customer Success, Customer Satisfaction, SLA/OLA Management, Incident Management, Bug Fixing and provide accurate/prompt response to customers.- Experienced in complete UAT and Production deployments- Install, configure, and deploy software updates to client portals- Providing Signoffs for the Clients on UAT environment during deployment.- Writing scripts in Oracle SQL Database for updates, Insert, Delete in the database- Make appropriate changes in Rule Engine and Push Configuration to Production.- Work with Project Management and Implementation Teams on executing and updating production data.- Manage and resolve technical support tickets submitted by clients by debugging into the database.

Gurugram, Haryana, India

Total 5.7 years of IT Experience with ITIL V4 Certification that includes Software Support, Application Support, Frontend Support, Manual Testing profiles. Worked in the wide domains like Audit Management, Supply Chain Management, Sustainability Management, Healthcare sector, Education Sector. Proficient in Customer Success, Customer Satisfaction, SLA/OLA Management, Incident Management, Bug Fixing, Knowledge Base Creation, UAT Testing, L2 Support etc. Working on different Audit Software using Oracle Database, debug reports using Log Files, XML Files, RTF files, BI Publisher, Advance Excel. Using Service Now for Knowledge Base Creation. Working on Test, Stage and Production Environments. Involved in preparing functional documents, Training documents, Software User Manual Documents, Reports Creation. Worked on the Ticketing tools like Freshdesk, Customer Wise, JIRA, Atlassian JIRA and used Avaya for call support. Worked on CRM tool named as Salesforce- Field Service Lightening. Working experience under critical situations, under high pressure scenarios, under tight timeline, under flexible shifts etc. Worked with team and single handedly also from an APAC reason. Handled Clients and Customers along the Globe like from USA, UK, Canada, China, Japan, Vietnam, India etc.

Gurugram, Haryana, India

Gurgaon, Haryana, India

Sec 126,Sez,Noida Area, India

New Delhi Area, India

Noida Area, India

Bachelor Of Technology - Btech, Computer Science

Xiith, Pcm

Xth, Pcmb