Working as a Business consultant with AIB bank, Ireland via NTT data Working with Scrum team, taken a responsibility for decommissioning of a system and moving the roles and responsibilities of banking operational task to another suitable and chosen platform.In addition, taking responsibility for Digitalising the manual process of assessing risk around customer and it's approval process to better and digital platform

▪ Worked in a Scrum team environment and participated in backlog review and Sprint planning sessions, following agile methodology.▪ Collaborated and negotiated with stakeholders in defining project scope boundaries.▪ Evaluated the functionality of existing software systems to assess opportunities for improving work flow and/or provide other efficiencies.▪ Conducted feasibility study and performed scope analysis for the proposed enhancements, and made recommendations to the business users.▪ Created Business Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document.▪ Understand the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model.▪ Developed business solutions defining KPIs, reports and dashboards▪ Risk Mitigation - Facilitating risk meetings with government entities▪ Support process transition to Operations, Training Facilitations, End User Documents

Mogale City Local Municipality is a local municipality in West Rand District Municipality, Gauteng, in South Africa.• Working as a Business Analyst for implementation at Krugersdorp, S.A.:• • Responsible for providing support for user acceptance training sessions and Day to day job training. Acted as a single point of contact for various module between offshore and onsite.• Skillfully understood changes raised by business and helped the development team to understand the changes. Developed system by providing business rules.• Accountable for performing various testing such as functional testing, System testing and regression testing.• Instrumental in writing test cases, test scenarios and reviewing training material, manual and process flows.• Understood the business evolution based on polices and quires.• Handled document change requests and helped the development team to understand the changes.• Responsible for gathering functional requirement and mapping it to the product also analyzing the impact of new changes.• Consult strategy by coordinating with in house and external interface team.• Handled utilities billing, financial management, budgeting plan and execution, debt management, citizen service, analytics and workflows, which provides help to the Government and its associated bodies as accountable, transparent, effective, and efficient• Accountable for examining, investigating, and explaining key movements and trends in data, highlights exceptions and providing crucial decision making inputs to management

1. eThekwini Metropolitan Municipality that includes the city of Durban, South Africa, EThekwini Municipality is a Category ‘A’ municipality. • Worked as a Business Analyst for implementation and after Go-live support at Durban, S.A.• Coordinating between external interfaces and RMS for proper data flow.• Single point of contact for various module between offshore and onsite.• Conducted knowledge transfer session to local talent about RMS. • Performing various testing such as Functional testing.• Writing test cases and test scenarios2. Mogale City Local Municipality is a local municipality in West Rand District Municipality, Gauteng, in South Africa.• Working as a Business Analyst for implementation at Krugersdorp, S.A.:• Gathering functional requirement for the municipality and mapping it to the product. Analyzing the impact of new changes.

eThekwini Metropolitan Municipality that includes the city of Durban, South Africa, EThekwini Municipality is a Category ‘A’ municipality. • Worked as a Business Analyst for implementation and after Go-live support at of Durban, S.A. Meeting municipal employee on daily basis, resolving their quires and providing on- job training to the municipal employee. Understanding business evolution based on municipalities polices and citizen quires. Document change requests and helping development team to understand the changes. Coordinating between external interfaces and RMS for proper data flow. Single point of contact for various module between offshore and onsite. Conducted knowledge transfer session to local talent about RMS.  Performing various testing such as Functional testing. Writing test cases and test scenarios Reviewing training material, manual and process flows.• Worked as a business analyst at Chennai, India to support implementation at onsite : Supporting User acceptance training sessions. Single point of contact for various module between offshore and onsite Understand changes raised by business and helping development team to understand the changes. Developing system by providing business rules.  Performing various testing such as Functional testing, System testing and regression testing.  Writing test cases and test scenarios.  Writing and reviewing training material, manual and process flows