Aksar Ali Email & Phone Number

Singapore

Singapore

Key Achievements:• Enhancement of passport productions: Improved the passport production operations to create a seamless production and retrieval management system. • Passport statistics data: Created passport statistics to effectively track each passport booklet produced.• Improving biometric technology: Developed ideas in implementing Biometric technology in using iris, facial and fingerprint verifications to enhance identification of customers.• Presentation of passport operations: Presented on overall passport operations to numerous VIPs and auditors. • Involvement in projects: Handled projects supporting the operations of the new ICA Services Centre in contributing ideas and testing systems.Professional Experience:• Presented operation matters and skills development trainings to the whole department during monthly in-service trainings.• Coached new officers in using photo editing software to improve quality of passport photos. • Mentored officers on passport production operations and quality checking of printed passports.• Processed passport applications on a daily basis.• Interviewed passport applicants with special cases. • Oversee passport issuance process and addressed issues surfaced by issuance officers efficiently.• Engaged with external vendors on passport systems and machineries on a regular basis.

Singapore

• Provided customer service and resolved customer issues on passport.• Seek knowledge on immigration matters to address customer queries effectively.• Involved in monthly inter-departmental discussions to gather feedback on passport issues with fellow colleagues and proposed new changes.• Received compliments from customers for addressing and assisting them on passport matters.

Bachelor'S Degree, Festival & Events Management

Diploma Of Education, Arts, Entertainment, And Media Management

Activities and Societies: IT Security Club