Akshank Devadiga Email & Phone Number

Mumbai, Mh, In

Mumbai

At IDfy, I specialize in business excellence, focusing on process optimization, quality management, and continuous improvement initiatives to enhance operational efficiency and drive business performance. My role involves working closely with cross-functional teams, ensuring the delivery of secure and trustworthy digital solutions. I also oversee the V-KYC process, managing a team of 60 resources to ensure effective performance and resource optimization.Business Excellence: 1. Process Optimization: • Identify and analyze key business processes for optimization opportunities. • Develop and implement strategies to enhance operational efficiency and reduce redundancies. • Collaborate with cross-functional teams to streamline workflows and improve overall business performance. 2. Quality Management: • Establish and monitor quality metrics to ensure adherence to industry standards and organizational benchmarks. • Conduct regular audits and assessments to identify areas for improvement in processes and service delivery. • Implement quality management systems to enhance the overall quality of products or services. 3. Continuous Improvement Initiatives: • Lead and participate in continuous improvement projects to drive innovation and excellence. • Foster a culture of continuous improvement within the team, encouraging proactive problem-solving and efficiency gains. 4. Customer Satisfaction: • Implement strategies to measure and improve customer satisfaction. • Analyze customer feedback and implement changes to enhance the customer experience. • Collaborate with customer-facing teams to ensure alignment with customer expectations and needs.

Mumbai Area, India

Current: Process Excellence +ZTP (Zero tolerance Policy)2019-2021: L1 Tech Support.2018-2019: Associate (Employment, Digital forensic process)• Lead a team with a hands-on approach.• Orchestrated the development of components for each sprint.• Provided technical product support.• Demonstrated strong problem analysis and resolution skills in multi-platform environments.• Managed application/production L1 & L2 support.• Participated in maintenance and enhancement activities.• Conducted system studies in coordination with team members for maintenance and support.• Monitored databases and conducted database maintenance activities.• Understood the requirements and functional specifications of change requests.• Monitored and troubleshooted application production support.• Provided L1 support for production issues reported by clients.• Handled incidents within SLA, provided root cause analysis (RCA).• Managed technical bridges and SQL database maintenance activities.• Monitored CPU utilization and credit utilization, addressing alerts.• Created, managed, and implemented change requests.• Worked on production issues and escalated them to development and higher-level support teams when necessary.

Mumbai Area, India

• Assist the customer to complete their E-home loan journey.• Address the housing loan schemes and Convince the customer to complete housing loan process through E-home loan application. • Follow up with sales/runner for offline loan application.• Managing proper work application and forwarding to underwriter • Review the document on daily basis, ensuring schedules are met and all tasks are accomplished by sales.• Follow-ups with underwriter departments on daily basis to complete the disbursement. • 3month vendor training to Chennai (Team Handling of 40 employees)

Mumbai Area, India

Branch staff

Mumbai Area, India

Branch Staff

Bachelor Of Commerce - Bcom, Accounting And Finance

Bachelor Of Commerce - Bcom