Gurgaon, India (Aug 2018 - June 2019)Budapest, Hungary (June 2019 - July 2020)Gurgaon, India (Aug 2020 - Jan 2022)Toronto, Canada (Jan 2022 - Till Date)• Responsible for the Global delivery of the Next gen Global Digital Service Desk, which is based on cognitive business intelligent chatbot and voice platforms, along with TCS mobile platform Mobitio.• Responsible to manage and integrate the AI enabled chatbot, based on MS Azure framework in a… Show more Gurgaon, India (Aug 2018 - June 2019)Budapest, Hungary (June 2019 - July 2020)Gurgaon, India (Aug 2020 - Jan 2022)Toronto, Canada (Jan 2022 - Till Date)• Responsible for the Global delivery of the Next gen Global Digital Service Desk, which is based on cognitive business intelligent chatbot and voice platforms, along with TCS mobile platform Mobitio.• Responsible to manage and integrate the AI enabled chatbot, based on MS Azure framework in a multivendor environment• Managing the overall delivery for BI GSD from an operational perspective for a user base of ~80 K from global delivery teams based out of delivery centers in Gurgaon, Bangalore, Budapest, Shanghai and Uruguay (100+ members).• Liaisoning with customer for Business Development – Generated over € 500K revenue in the form of new business opportunities.• Managing GSD service delivery as defined in the specific SOWs• Ensuring User Satisfaction and Relationship Management• Managing escalations in short time frame• Working on medium- and long-term general improvements as well as center-specific improvements• Management of GSD coordination team• Oversee delivery of Services/SLA’s• Customer meetings to discuss/review Service Levels and general User satisfaction• Implement and Check appropriate usage of Customer Security Policies. Show less

• Worked as a program manager for the Merger and Acquisition portfolio of the customer, which deals with all the acquisitions and divestiture that the company undertakes.• Responsible for the merger of Omnicare line of business with CVS, as well as the divestiture of RxCrossroads from CVS.• Interfaced with CIOs, CISOs, CFOs, Senior VPs and Directors to determine business strategy and to allocate budget and resources and managed large team of professionals.• Responsible for the… Show more • Worked as a program manager for the Merger and Acquisition portfolio of the customer, which deals with all the acquisitions and divestiture that the company undertakes.• Responsible for the merger of Omnicare line of business with CVS, as well as the divestiture of RxCrossroads from CVS.• Interfaced with CIOs, CISOs, CFOs, Senior VPs and Directors to determine business strategy and to allocate budget and resources and managed large team of professionals.• Responsible for the entire process, which includes Discovery Phase(Pro-forma, BUG), Design Phase (Solution Design Doc, High Level Project Plan, BEG, PRF, Resource Soft Booking), Build Phase (Detailed Design, Detailed Project Plan, LOE, Vendor SOW) and finally transition to RUN teams as BAU.• Managed the overall projects acting as the liaison from CVS end for both acquisitions and divestitures• Coordinated 28 site migrations and physically managed four physically, in Ohio and Florida sites for RxCrossroads.• Specialized in bringing together component subsystems and ensuring total functionality.• Managed Data center as well as Application Transitions/Migrations (Packaging, Migration, Integration, Sunset)• Provided status reports for consistent findings and proposed solutions; created executive level dashboard reports. Show less

• Managed the overall project which involved the remediation of over 180,000 vulnerabilities (both IS and Application) spanning across various platforms like UNIX, Windows, Network, Printers, Hardware, Middleware and Database.• Ensured effective vulnerability scanning of infrastructure, code, applications within corporate and cloud environments• Created a road map for entire PCI DSS compliance program and managed more than 20 resources (security managers , project manager and security… Show more • Managed the overall project which involved the remediation of over 180,000 vulnerabilities (both IS and Application) spanning across various platforms like UNIX, Windows, Network, Printers, Hardware, Middleware and Database.• Ensured effective vulnerability scanning of infrastructure, code, applications within corporate and cloud environments• Created a road map for entire PCI DSS compliance program and managed more than 20 resources (security managers , project manager and security architects etc.)• Ensured the successful completion and recording of scanning activities as required by audit and regulatory authorities.• Interfaced with CIOs, CISOs, CFOs, Senior VPs and Directors to determine business strategy and to allocate budget and resources and managed large team of professionals.• Defined global PCI compliance roadmap.• Managed the overall project which involved the Remediation/Review of 52000 Firewall rules, and ensured the compliance for PCI DSS and FTC standards.• Managed consolidation of large sets of data specific to vulnerabilities to apply accurate risk weighting and prioritization.• Managed day-to-day needs of a small team of Vulnerability Lifecycle Managers• Ensured the accurate and timely release of vulnerability metrics.• Researched new/emerging vulnerabilities, to include 0Day events, participate in external security communities. Show less

• Successfully managed complex Testing projects with global implementation, and rapidly evolving requirements.• Coordinated all Infrastructure RFCs scheduling (200Million+ Effort), work with SMEs, vendors and business to develop implementation plans and schedules.• Managing strategic and flagship IT infrastructure projects.• Developed Request Infrastructure (Workflow), Developed & Support Team SP Site.• Specialized in bringing together component subsystems and ensuring total… Show more • Successfully managed complex Testing projects with global implementation, and rapidly evolving requirements.• Coordinated all Infrastructure RFCs scheduling (200Million+ Effort), work with SMEs, vendors and business to develop implementation plans and schedules.• Managing strategic and flagship IT infrastructure projects.• Developed Request Infrastructure (Workflow), Developed & Support Team SP Site.• Specialized in bringing together component subsystems and ensuring total functionality.• Provide Maintenance, Rollback, and Go/No-Go Checklists.• Defined the Scope of IT infrastructure projects along with managing assigned IT infrastructure projects.• Managed Global project delivery from initiation to completion. Show less

Was responsible for all the PM activities for the Data masking team, at Offshore for 11 months. Primary responsibilities were attending the PRG meeting with the client every day, prepared the WSR data to present to the Client every Thursday.The main work of the team was to execute the masking solutions for in-scope non-production environments and monitor the work flows, troubleshoot failures and implement appropriate fixes; I was responsible for managing the deliveries and managing the… Show more Was responsible for all the PM activities for the Data masking team, at Offshore for 11 months. Primary responsibilities were attending the PRG meeting with the client every day, prepared the WSR data to present to the Client every Thursday.The main work of the team was to execute the masking solutions for in-scope non-production environments and monitor the work flows, troubleshoot failures and implement appropriate fixes; I was responsible for managing the deliveries and managing the monitoring of the Informatica jobs in my team. Show less

• Provided expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, contract negotiation, policies and procedures, project documentation standards, quality assurance, executive presentations, organizational structure, contract requirements and best practices• Resource planning and managing and generate daily, weekly and summary reporting and performance insights.• Was involved in Project… Show more • Provided expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, contract negotiation, policies and procedures, project documentation standards, quality assurance, executive presentations, organizational structure, contract requirements and best practices• Resource planning and managing and generate daily, weekly and summary reporting and performance insights.• Was involved in Project management Activities such as designing the UPP for the Project, creating SOWs and new WONs, providing data for Quarterly P&L analysis, Quarterly Expense, HC & Revenue Planner, Quarterly Travel planner, Debit Notes for Billing for WONs.• Effort estimation, Planning and Resource management.• Preparation, execution and delivery of the project. Billing & Contract Management• Identify and mitigate change, risks and issues• Resource loading (recruitment), Team building, Developing Project Deliverables (Scope, Cost, Schedules and Quality). Show less

Complete impact and requirement analysis for creation of customer guide and estimated the efforts required for deliverable. Monitoring system performance.Direct Client interaction with quality deliverables every week..Lead the team to construct and deliver Setups and self helps using DocumentX.Worked as a release engineer and created and maintained all the installers using the Installshield software. Complete impact and requirement analysis for MDI Utility Server and change… Show more Complete impact and requirement analysis for creation of customer guide and estimated the efforts required for deliverable. Monitoring system performance.Direct Client interaction with quality deliverables every week..Lead the team to construct and deliver Setups and self helps using DocumentX.Worked as a release engineer and created and maintained all the installers using the Installshield software. Complete impact and requirement analysis for MDI Utility Server and change requests. And estimated the efforts required for deliverable.Created External Design and Internal Design based on the requirement for the construction of Utility Server.Lead the team to construct and deliver Utility Server using Java, XSLT, and DB2400.Supported and coordinated SIT, UAT and created implementation document for production. Show less

Involved in requirements gathering.Involved in coding in Developer 2000 and unit testing of various modules.Designing various data entry forms for ERP package.Creating MIS reportsWas also involved in user training of some modules.