Customer Service Representative
CurrentHandled over 600+ inbound calls per week, efficiently resolving more than 650+ customer queries via phone, email, and WhatsApp while maintaining a professional and courteous demeanour.Assisted customers with placing product orders via inbound calls and provided relevant information about products and services.Managed the Refund and Return department, ensuring timely and effective resolution of customer issues and complaints.Maintained an excellent track record by consistently securing the first position for more than 20 consecutive weeks in efficiently handling the maximum number of customer queries and product orders, while consistently exceeding pre-set performance targets.Achieved a high average quality rating of more than 76% out of 80%, based on regular quality evaluations of calls and other interactions with customers, reflecting a strong commitment to providing excellent service.
