Akshat Arora Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Amongst the first 25 hires for the org• Involved in conceptualisation and implementation of Banking related products including Savings Account , Debit Card , Deposits and US Stocks• Led the setup of VKYC centre which was was made operational in a record 38 days with a team of 11. (Current Strength - 82)• Led the Debit Cards Product and was responsible for achieving the milestone of 100Cr in Debit Card Txn • Stakeholder management - led the relationship with Banks and fintechs which involved interaction, negotiation and devising common product roadmap/strategy with CXOs/senior representatives of Banks, fintechs and regulatory bodies.• Involved in getting requirements from different internal teams and working with leadership to present a unified prioritisation plan for tech developments to the Banks and external stakeholders• Other Contributions - GTM , Streamlining CX Processes , Comms Strategy

Mumbai, Maharashtra, India

• Amongst the first 30 hires of the org• Orchestrated Mastercard-Signzy relationship which was instrumental in global expansion of Signzy; Presented the company at various Mastercard events in Malaysia, Singapore, US and Dubai which helped in generating international leads and thereby increasing the sales pipeline. • Pitched Signzy and its products to the country heads of Mastercard (and its associated banks) in SEA region i.e. Brunei, Burma (Myanmar), Cambodia , Indonesia , Malaysia , Philippines , Singapore , Thailand and Vietnam; which led to penetration in Thailand Retail Banking market and thereafter, RFP submission in the largest Thai bank• Conducted market research for merchants onboarding products in Australia and Nigeria, and spearheaded business case for a global SaaS onboarding solution• Managing concept-to-launch lifecycle of Merchant Onboarding Solution for a Nigerian bank and accomplished digital transformation of the bank’s existing processes which will lower the onboarding cost by 43% and reduce TAT by 54%• Supervised Current Account Onboarding Solution by translating roadmaps into scope requirements; collaborated with design, marketing and development teams, performed A/B testing and ensured proactive iterations with customer feedbacks• Led a Mastercard sponsored Customer Onboarding Project worth $150,000; Gathered business requirements; communicating constructive changes to the development teams and steered seamless, high-quality solution rollouts• Acquired two major Indian banks as customers for current account onboarding solution and closed deals worth INR 4.1 Cr ARR

Pune Area, India

• Led Strategy , IT , Ops, Resource Planning in the company which was formed after merger between Axaro and Pepwash and now operating in 2 cities(Pune & Bhubaneswar) with more than 30,000 customers and head count of 93• Negotiated and raised a funding of $75000 which includes preparing and pitching the idea to investors• Launched B2B services and successfully acquired 3-star & 4-star hotels, thereby increasing the revenue of the company by 30% in just 2 months• Strategised and executed the franchise hub and spoke model and closed 5 franchisee deals in Pune city• Conceptualised the Product Roadmap and delivered the solution to include Pickup/Delivery tracking, Reporting System• Developed & Implemented the Customer and Employee Android App, which has more than 35,000 downloads now• Automated the Supply Chain and Logistics Module by enabling barcode based order tracking to attain real-time order status• Created state-of-the-art software system to digitise the tagging and tracking of clothes thereby reducing the operating cost by 17%

Pune Area, India

• Before Pepwash, Founder of online concierge services company, Axaro , initiating operations with hi-tech Laundromat services• Implemented multiple MVPs which aided in gaining market insight and finalizing the business model and developed a Go-To-Market Strategy • Conducted Market Research to understand the industry from Indian Market perspectiveInnovated and improved the market functioning from opaque offline laundry stores to hybrid US model, thereby reducing TAT and providing transparent trustworthy customer experience• Pioneered the complete end-to-end MVC architecture based software application to automate the processes which included modules like CRM , Bill Management , Payment Processing , Order Workflow and Database Design

Pune Area, India

Project : Infosys R&D ReTem ( Now known as AssistEdge)• ReTem helps enterprises in streamlining, intelligently routing and scheduling customer conversations.• Worked on internationalization of the whole product• Developed Audio Chat/conferencing and Video Chat feature where customer could interact with domain experts to get his issues resolved.

Pune Area, India

Project : iTransform• iTransform is an integrated product suite to support ICD-9 to ICD-10 transition. • Worked on the development of questionnaire algorithm which assisted the user in determining the ICD-10 code by making him answer an interactive questionnaire.

Pune Area, India

Project : Digital Marketing Platform• Digital Marketing Platform is a web based campaign management. The product facilitates asset management and collaboration among the brand managers in a firm. • Worked on development of feature - Conjoint Analysis• Worked on Configurable Workflows module and jBPM which includes designing of a customized Process Definition language on top of jPDL and development of the same

Mysuru Area, India

• Completed technical training in Java for a duration of 2.5 months with 5.0/5.0 CGPA• Developed Trainee Issue Escalation System (TIES) as a part of internshipProject: TIES (Trainee Issue Escalation System)TIES was intended to be used by the Education and Research Department. It facilitates the trainees to raise technical and non-technical issues to the concerned employee in the level of escalation. All the major phases of SDLC, after the Requirements Gathering phase, were followed.

Ignite, Entrepreneurship And Innovation

Bachelor Of Technology - Btech, Computer Science