Retail- Strategic Retail Management: Responsible for the overall P&L and success of Zigly’s retail vertical, including budgeting, managing costs, and ensuring profitability across all retail operations.- Expansion & Growth: Spearheading the expansion of our retail business through the strategic opening of new stores, ensuring alignment with our business plan to achieve key performance indicators like ROI, IRR, and market share growth.- Operational Excellence: Leading the implementation of SOPs, optimizing store operations, and enhancing customer experiences to maintain high standards across all Zigly Experience Centres.- Consumer Engagement & Marketing: Collaborating with cross-functional teams to drive customer engagement through innovative marketing strategies, promotions, and in-store activations, ultimately enhancing our brand presence and customer satisfaction.Human Resources:- Manpower Planning, Budgeting for the startup business for Corporate and Retail Stores expansion. - Talent Acquisition for the roles (Mid to Senior) across business.- Driving the Employee Engagement, Culture and Wellness Initiatives to drive the Employee Engagement Scores with ongoing action planning and implementation of action plans for continuous improvement.- Analyse trend and HR metrics to develop solutions, programs and policies.- Provide day-to-day performance management guidance to the People Managers (e.g., coaching, counselling, career development, disciplinary actions).- Identify training needs for Individuals, Functions in alignment with People Managers.- Execute and Implement Operational HR Processes, i.e. Policies, Attendance Management, Talent Management Initiatives, HR Strategy Action Points.

Leading the HR for the Business with following responsibilities:- Manpower Planning, Budgeting for the startup business for Corporate and Retail Stores expansion. - Talent Acquisition for the roles (Mid to Senior) across business.- Driving the Employee Engagement, Culture and Wellness Initiatives to drive the Employee Engagement Scores with ongoing action planning and implementation of action plans for continuous improvement.- Analyse trend and HR metrics to develop solutions, programs and policies.- Provide day-to-day performance management guidance to the People Managers (e.g., coaching, counselling, career development, disciplinary actions).- Identify training needs for Individuals, Functions in alignment with People Managers.- Execute and Implement Operational HR Processes, i.e. Policies, Attendance Management, Talent Management Initiatives, HR Strategy Action Points.

Leading Learning and Development, Culture and Internal Communication for Cosmo Group which includes:- Learning and Development of 1,300+ employees (On Roll) across Plants and Corporate Offices by doing Training Need Identification while assessing Developmental needs as per process and priorities. - Career Path, IDP and Talent Development Programs across Business and different verticals.- Implementing Special Training Programs in partnership with Consultants, Training Partners to drive Performance and Development by building Capability through Competencies.- Driving Culture through Employee Engagement, Action Plan implementation and Communication, measured against Engagement Surveys with a score of 80% (improved from 73% in a span of 12 Months).- Campus Hiring, Internship, and Management Trainee Development Programs for Plants and Corporate Office.Cosmo Pet Care Business (Zigly):- Designed and executed the development of Zigly Training Academy with Content, Training Strategy and Plan for the Services vertical.SPECIAL PROJECT:- Led the designing and conceptualization of Zigly Retail Stores from Design, Fit outs with a design led, pet friendly retail store environment.- Responsible for Vendor Management, Partnerships for Experience Centre Concepts, Identification & Finalization of Store Locations with Owners/Developers.- Developed the Network Expansion Plan for the Business with expansion roadmap and related metrics.

Heading Learning and Development, Culture and Internal Communication for Cinépolis India spearheading:- Learning and Development of 3000+ employees across Cinemas and Corporate Offices by doing Training Need Identification while assessing Developmental needs as per process and priorities.- Process Design, Implementation, and Audits to ensure execution of Training and Processes through the Team of Regional Trainers.- Developing and Driving E-Learning Activities for Teams during Work from Home with processes and content optimization.- Implementing Special Training Programs in partnership with Consultants, Training Partners to drive Performance and Development by building Capability through Competencies.- Sales Process Training of Sales Team through In-House Process of Sales co-developed with Cross-Functional Team.- Implementing and revamping Promotions and Growth Process for 3000+ employees across Cinemas through structured Growth Plan thereby achieving 89% YoY improvement.- Driving Culture through Employee Engagement and Communication, measured against Engagement Surveys with a score of 85% over a period of 2 Years.- Executing Employee Engagement & Pulse Survey, Employer Branding Activities, and Initiatives to assess opportunities and drive action plans for improvement.- Leading Internal Communication and Initiatives, i.e. Conventions, Townhalls, Yammer, LinkedIn, etc.- Driving Performance Management Process and Application of Results over Success Factors, People Soft.- Campus Hiring, Internship, and Management Trainee Development Programs for Cinemas and Corporate Office.- Executing Special Projects and Programs for Diversity, Inclusion and Performance covering >10% employees.- Centre of Excellence for GCC: Led the setting up on Gulf region in terms of Learning and Development by executing Training of New Cinemas, setting up processes for ongoing Learning & Development and ensuring ongoing follow up on execution.

Taking care of Planning & Operations of Budgets, Processes, and Plans:- Budget setting & Budget Management to achieve 15% - 20% optimization of Expenses while analyzing the gaps to have the development of effective action plans by Cinemas and Regional Teams.- Analyzing and projecting the business results on Weekly, Monthly, Quarterly and Yearly basis for the necessary alignment of Operations Team.- Setting and follow up on Manpower Budgets and requirements for cinema teams by creating a Manpower requirement metric to achieve 95% adherence.- Designing and Executing new projects for the operational impact such as Electricity Saving, Standardised Vendors, and Processes to achieve a saving of +15% on a comparable YoY basis.- New Cinema openings and handover while collaborating with cross-functional teams to have the cinemas ready as per operational standards and guidelines.- Standardizing Housekeeping and Security for Cinemas across India through centrally contracted vendors to improve process and results from 43% to 67%.

- Influencing and Consulting the Restaurants across West Bengal (Team of around 350+ employees) taking care of the Sales and GC’s growth, adherence to operational standards, following up on customer satisfaction scores, and improving the profitability by helping the restaurants in developing strategies and action plans for growth.- Evaluating the performance of restaurants by evaluating different systems to maintain the Quality, Service, and Cleanliness standards at exceptional levels through organizational evaluation processes of the restaurants.- Execution of training and development activities of the management team in the region in coordination with the Training Centre as per development needs to restaurants and teams.- Hiring and Developing Management Trainees/Managers as per need and organizational and restaurant-level growth plans. - Conducting Audits and Checks on various systems and the accounting requirements for the restaurants to remain compliant to set standards, policies and processes.

Lead Restaurant, holding the position of 1st Assistant Manager further promoted to Restaurant Manager.- Driving a team of 65 – 70 employees to achieve results, to be in the top 5% percentile Restaurants for McDonald's with the highest revenue, highest GC’s, and the highest profitability.- Driving the execution of different systems as per standards and expectations to ensure the restaurant is operating in lines with Training, Food Safety, People Practices, and other set standards.- Conducting monthly Profit and Loss reports ensuring the restaurant is performing as per targets on various items of P&L which impact the overall Store Operating Income- Hiring and Developing Crew and Managers as per the internal growth ladder.- Evaluating the performance of the Managers for improvement as per IDP's and Performance Plans.- Overseeing LSM (Local Store Marketing) activities to positively develop the restaurant sales.

- Achieving the highest level of Quality, Service, and Cleanliness standards versus targets and in the region.- Developed a training and personality development plan (Eminence) for 150% improvement in Growth and Development of Crew Trainers, Managers for the Region.- Actively collaborating with the Training Team of organization in rolling out a training system (CTS), which was faster and easier yielding better results with better employee satisfaction.- Handling different systems, which are part of restaurant operations as per global standards in strict adherence to policies and rules of the organization.