Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines via direct interactions and webinars.Engaged with stakeholders to understand and capture Business requirements. Analyzed, designed and built new solutions to enable accurate data analysis.Achieved 70% success in automation by analyzing claim operations, data, and system issues.Used SQL and Power BI to design and develop strategic reporting operations on average statistics of data collected, aiding progress towards data collection and analysis which improved data reporting system.

• Build new customer environments (Spinning new environment) and on-board clients (liaising with client-facing teams) right from the beginning - Sumitomo Mitsui Banking Corporation SMBC.• Ensure that the overall service (including people/processes/tools/infrastructure) is available, and meeting agreed service level requirements – covering AWS and ControllerView (CV).• Deliver changes to operational environments (within release framework and change management processes) and ensure that customer and operational support environments are sized appropriately (increasing resources and reducing resources when not in use) Eg: DB, EC2 instance size, Disk Space etc.• Hands-on experience with tools managing the cloud environment including - Jenkins, Datadog, AWS cloudwatch, logz.io.• Good understanding of financial regulatory reporting practices and Excellent experience of working in distributed teams across multiple time-zones and different jurisdictions.

• Primary point of contact for client issue analysis, investigation, and communication of issue resolution.• Managing relationships with customers, stakeholders, compliance, operations and the project team to ensure business needs and technical solutions are aligned and understood.• Experience with creating Data Source, Data Models, Portfolio, Aggregations, Workflows, and various reports.• Reconciliation of clients accounts, customizing dashboards, filters, reports, and searches using JIRA.

• Provide desktop support to a large amount of users locally and globally.• Active Directory usage, setting up user accounts for new and returning colleagues and disabling expired accounts.• PC Imaging and Customization, setting up Mobile devices and Remote Access.• Hardware maintenance, installation, upgrading & diagnostics.• Remote working, determining customer requirements and supporting technically.• Excellent presentation, communication and customer facing skills.• Documented the user stories into business requirement document, creating requirements and objectives leading to rule creation and reducing ~25% efforts.• Analyzed best-case and worst-case scenarios while considering the associated risks and pricing strategy recommending alteration of current plan of action and increasing efficiency by 27%.

• Produce and present meaningful KPIs and analyzed metrics on performance of game which optimized games to improve user experience, revenue and set industry standards for F2P (free 2 play) games.• Created data model, SQL/ETL scripts and database objects to meet stability, reliability and performance.• Performed data quality analysis using SQL queries that extracted data and compile it into meaningful reports.• Created and deployed multiple insightful reports and developed ad-hoc visualizations in tableau in alignment with client needs to improve process performance.• Quality Assurance across the DEV, TEST, UAT, PROD environments accomplished creating, implement & reviewed test scripts and scenarios and ultimately passing or failing user stories.• Created user stories and issues, planned sprints, dashboard for tracking defects database, regression and prioritizing day to day task and bug report (using JIRA)• Worked on algorithm playing as NPCs in game using NLP.

• Summarized all key information regarding investigation into detailed report for delivery to a pharmaceuticals client.• Designed and implemented SQL, ETL & Data Reporting modules for a pharmaceuticals which was used by clients to handle critical clinical trials’ data and to surface key metrics to add value and insights.• Analyzed client’s business requirements and processes through document analysis, workshops, user stories, workflows and data model diagrams. (why did you analyze)• Delivered reporting solutions to business analyst group to ascertain database reporting needs in PowerBI, Reporting services (SSRS) and Tableau which to business analyst group.• Developed referential DB objects, ETL mappings and performed unit testing on clinical modules.• Experience with database programming and data models