A highly motivated and experienced professional with experience in Client services and team management. Proven track record of leading high-performing teams and delivering excellent results in fast-paced, high-pressure environments. Strong analytical and problem-solving skills, with the ability to implement advanced technical solutions and resolve escalated and high-priority incidents. Skilled in Agile methodologies and workflow optimization, resulting in increased team performance and customer satisfaction. Holds an MSc in Project Management with Merit from the University of Westminster and a Professional Scrum Master I (PSM 1) certification. An effective communicator and collaborator, with experience in mentoring and training team members and working with cross-functional teams.