• My responsibilities as an Early stage account manager is to resolve the customer queries and handle collections.• Developing and maintaining positive relationships with customers to enhance customer loyalty and repeat business.• Implementing strategies and techniques to retain customers and reduce churn.• Work closely with other departments such as sales, marketing, and technical support to address customer needs and improve service quality.• Utilize customer service software, CRM systems, and other tools to manage customer interactions and records efficiently.

• Cost reduction strategies for client using CPA analysis.• Data analysis to find suitable set of customers for client.• Targeting adjustment through data analysis.• Client facing and onboarding.

• My role was lead generation, email marketing, customer acquisition, and creative ideas for marketing.• Strategize the growth of the video conferencing platform in Indian market.

• Assisted in client onboarding and client retention.• Interacted with clients and helped them with the right strategy and target market.