--Built the internal CRM tool roadmap and initiated the seller’s performance attributes and engagement to drive the success metrics on FreshSuccess.--Created 10+ metrics for the KAM team and management to drive overall business efficiency--Improved the seller NPS by 50% for the New Account Management tier by building capabilities around streamlining the user journey--Successfully worked on a high-level bucketing approach to sell VAS from the app as per the seller’s profile--Initiated the customer tiering model touching important levers like onboarding, user retention and TAT optimisation

--Build central and third-party capabilities to drive automated operations by integrating third-party apps like Swiggy and HP for OYO Campus App.--Increased the contribution margin by 20% with upliftment intake rate over a span of 6 months--Improved avg user session duration by 25% in three months with the Launch of “ Know your buddy” feature --Identified the customer propensity to churn and drove engagement programs to improve the user journey; Achieved an increase in customer's average length stay by 1.5 months--Received Exceeds expectations rating and commendation from VP for going an extra mile step further in achieving targets--Increased the contribution margin by 15% by partnering with Eat.Fit, Daalchini & HP, as a VAS for residents of OYO Campus--Asset and Space Utilisation: Developed different models to utilise the assets and space at the property level

--Successfully launched Hotel Management Software-OYO OS & performed UAT with adoption of 45% in Gurgaon for partners --Enhanced the housekeeping feature and persuaded the product team for introducing the inventory management capability --Strategic Implementation: Increased the HMS adaptability among the technology novice partners by engaging the on-ground team.

-- Devised Brand solutions for the clients and provided key digital assets with a focus on monetisation.-- Collaborated with internal teams to improve customer satisfaction, remove and report blockers, and created a seamless customer experience; Improved the NPS by 40%-- Grew the repeat business and ensured the growth of 60% Q-o-Q --Managed end-to-end coordination, and tracking of campaign KPIs; Ensured it never crossed par score

-- Generated new leads of HNI clients; Achieved lead to the conversion rate of 55%-- Forecasted the hot stocks in the market and advised the internal team-- Key metrics used: Debt Service ratio, P/E, EV/ EBITDA, etc--Achieved a return of 22% on my portfolio advised to the internal team

Involved in areas of BW in Data Modeling, Reporting and Extraction. Experience in Generic Extraction, and LO data Source enhancements and user Exits.Analyzed and corrected production support problems as they occur in the SAP BW system.Monitoring of Info packages and analyzing the reasons for frequent failures of Info packages.