With over 16 years of experience, I am currently a Senior Principal Critical Situation/Escalation Manager at Veritas Software Technologies Private Limited. I hold an MBA in Information Technology and have a deep interest in customer success, escalation, technology and people management. My extensive background includes working with large enterprise customers in the enterprise backup and storage technology sectors across APJ, EMEA, and NAM regions. I excel in training and team building, with proven experience in leading teams to success. Adept at building strong relationships and influencing individuals at all levels, I am recognized for my strategic account management skills and have a proven track record with large enterprise customers. I possess excellent written and verbal communication skills, along with strong analytical, organizational, multitasking, and prioritization abilities. A self-starter with leadership capability and superior presentation skills, I thrive under pressure.