Akshay Kumar Email & Phone Number

Welcome and interact with customers, finding their preferences and using detailed knowledge to gently recommend coffee and other beverages they will enjoyPrepare a wide variety of coffees, teas and other drinks of the highest standard, following prescribed recipes and presentation techniques to ensure consistent qualityCo-ordinate the preparation of all orders from the coffee counter, enabling waiting staff to serve freshly made food and beverages promptlyBe prepared at quieter times to cover all aspects of the front counter role, including serving counter food, operating the till, waiting, and clearing tablesHelp to develop a high performing barista/counter team, ensuring staff understand their responsibilities and providing them with supervision, training and supportMaximise revenue by increasing sales, spend and conversion while minimising costs in ways that do not have negative impacts on quality or serviceMaintain supplies of counter and bar beverages in line with forecast demandKeep equipment working by following operating instructions, carrying out preventive maintenance, and troubleshooting breakdownsMaintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations

Welcome and interact with customers, finding their preferences and using detailed knowledge to gently recommend coffee and other beverages they will enjoyPrepare a wide variety of coffees, teas and other drinks of the highest standard, following prescribed recipes and presentation techniques to ensure consistent qualityCo-ordinate the preparation of all orders from the coffee counter, enabling waiting staff to serve freshly made food and beverages promptlyBe prepared at quieter times to cover all aspects of the front counter role, including serving counter food, operating the till, waiting, and clearing tablesHelp to develop a high performing barista/counter team, ensuring staff understand their responsibilities and providing them with supervision, training and supportMaximise revenue by increasing sales, spend and conversion while minimising costs in ways that do not have negative impacts on quality or serviceMaintain supplies of counter and bar beverages in line with forecast demandKeep equipment working by following operating instructions, carrying out preventive maintenance, and troubleshooting breakdownsMaintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations

The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and employees.ESSENTIAL FUNCTIONS:The essential functions of the Crew Person position are denoted below in the following key areas:TOTAL GUEST SATISFACTIONConsistently provides a quality product and Guest service experience that delivers total Guest satisfaction. Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.” Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned. Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards. Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.

Prepare the customer’s meal with care and respect - give your customers gold standard food and drink every timeMake it special - be welcoming, personalise your comments and connect with your customersMake it genuine - give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energeticAdapte to each customer’s needs - give them an individual experience that exceeds their expectations, e.g.:o Be patient with customers who need help, offer to explain the menuo Get to know regular customers and treat them individuallyo Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit specialUse initiative and confidence when interacting with customersAnswer customer queries confidently and professionally - keep up-to-date with knowledge on our food and promotionsTreat all customers and colleagues with courtesy and respectWork as a supportive team memberComplete tasks and activities in line with training/SOCs, company guidelines and management directionAdhere to McDonald’s standards of quality, service and cleanlinessFollow all workplace safety, security and food hygiene proceduresFollow the ‘Fix Up, Work Sharp’ guidelines and take pride in your personal appearanceTake responsibility for your training in all areas; look for opportunities to improve and develop