Akshay Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Bengaluru, Karnataka, India

Experience in writing user stories for a ticketing tool to develop theefficiency of the tool.•Have responded to and resolved 75+ internal and external queries permonth.•Improved user satisfaction and platform usability by 95%•Achieved a 90% query resolution rate within 24 hours•Analyzed more than 15 operational issues, gathered 10 enhancements, andrequirements, and collaborated with more than 5 internal teams andstakeholders.•Worked with the internal stakeholders such as Developers, QA team, UI/UXteam & product owner to enhance the product for smooth delivery of theproject.•Conduct workshops and training sessions, both face-to-face and onlinewith the clients•Improved the platform's functionality by building an Adoption dashboardwith addressed pain points from the previous release.•Worked on developing a dashboard for cost & and financial analysis for theplatform.•Implemented 20+ enhancements and feature updates based on stakeholderfeedback within six months.•Conducted 15+ requirement gathering sessions and 10 training sessions perquarter.•Developed a wireframe for a Chatbot for a ticketing tool, which works onGenerative AI.•Helped the Testing team develop the queries to test the Generative AIChatbot;•Maintained up-to-date product manuals and documents and ensuredfinancial compliance for the product.•Ensure product manuals, documents, etc. are kept up to date and areuploaded in the required location.•Explore, analyze, and utilize the platform from an end-user perspective andensure resources are always available.•Managed and tracked 10+ backlog and change requests while exploring andutilizing the platform from an end-user perspective.

Mumbai, Maharashtra, India

Assisted in defining project scope, goals, anddeliverables to ensure consistency withcompany strategy and commitments.Worked with cross-functional teams onProduct Distribution from planning,requirement gathering, market research,deployment, and revenue measurementExperience in handling the businesses ofmultiple productsConducted market research to identifycompetitors, target markets and markettrendsManaged product roadmaps, scope andtimelines for product lifecycleExperience in maintaining the market sharesof the products.Involved in driving the entire business andthe sales team for the productsWorked on maintaining the sales reports ,procurement & inventory .Handling the Revenue management and themargin of the products

Chennai, Tamil Nadu, India

Master Of Business Administration - Mba, Operations Management And Marketing, 8.35

Activities and Societies: Operations club activities and Event organization participated in various workshops and seminars

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Activities and Societies: Symposium activities organization , College cricket team