•Design, develop, and maintain web and desktop applications using C, C++, C#/.NET based on customer requirements.•Improve and update existing applications to ensure high performance and user satisfaction.•Execute data integration using SSIS (SQL Server Integration Services) and create SSRS reports as per customer’s requirement.•Conduct thorough system analysis and design to ensure optimal functionality and efficiency.•Create SQL based Microsoft Power BI reports for data analytics.•Provide user training and support for new software.•Perform change management and provide support for VMS and UNIX based legacy systems. •Conduct comprehensive software testing during development and integration phases.•Timely respond to customer issues and ensure their resolution within the SLA, utilizing the ServiceDesk Plus ticketing system.•Identify and troubleshoot any issues related to application performance or functionality.•Maintain accurate records of application issues and solutions.•Develop and maintain technical documentation for applications and processes

- Working towards obtaining TISAX (Trusted Information Security Assessment Exchange) certification for COHDA, in order to enhance the security and integrity, and comply with regulatory laws and client requirements.- Developing and implementing security policies and procedures.- Ensuring compliance with relevant laws, regulations, and industry best practices- Conducting risk assessments and identifying potential security vulnerabilities- Developing and implementing security awareness and training programs for employees- Collaborating with other departments to ensure the security of sensitive information- Staying up to date with developments in information security technology and best practices

• Provide onsite, phone and email IT support to clients throughout state.• Installation and configuration of hardware and software. • Provide ICT solutions tailored to client’s needs. • Perform hardware and software troubleshooting, resolve and log requests in ticketing system and escalate where required.• Update and upgrade OS, hardware and related applications. • Prepare and manage technical manuals and documents for clients.

• Manage user access and accounts of over 1000 students and 50 staff members in Windows Server 2012 with Active Directory and Group Policies. • Setup workstations and assist students and staff in using university’s ICT resources. • Ensure security through Access Control Management, backups, antivirus, and firewalls. • Monitor system performance and logs, and ensure high availability of IT services. • Maintain system inventory and be responsible for timely updating, patching, and upgrading of software and hardware.

• Engage with clients and provide software and hardware solutions as per their organisational needs.• Administer Active Directory, Exchange server, and Microsoft O365 suite. • Log, resolve and track requests in ticketing system, and escalate where required. • Setup laptops and desktops with peripherals, required software, network equipment and printers.• Collaborate with IT manager and development team for IT performance tuning. • Conduct quarterly meetings with clients to ensure work being carried out within SLA’s