Akshay Kushwaha Email and Phone Number

Data Analyst Salesforce CRM Admin**Data Analyst & Salesforce Admin | Hapag-Lloyd India, Mumbai | Nov '20 -Present****Salesforce Contact Center Cleanup: **- Led comprehensive cleanup for improved data quality, aiding front-endcustomer support.- Enhanced customer satisfaction by ensuring accurate customer data forsupport teams.**Business Customer Conversion: **- Identified and resolved data discrepancies, facilitating the conversion of leadsinto valuable business customers.**Data-Driven Decision Making: **- Utilized Salesforce analytics to extract actionable insights for the supportteam.**Team Management: **- Led a team of 12 in successfully managing and merging duplicate cases,implementing clear communication channels and standardized processes.**Script for Data Migration: **- Designed a script to clean data before migration to Salesforce.**Analysis and Process Enhancements: **- Suggested improvements based on identified patterns and trends.**Salesforce Administration: **- Configured Salesforce for optimal performance.**User and Data Management: **- Pro client in establishing secure user roles, pro les, and ensuring data quality.**Reports, Dashboards, and Integration: **- Created custom reports and dashboards; integrated Salesforce with thirdparty applications.**Security, Support, and Sandbox Management: **- Implemented security measures; provided quick issue resolution for seamlessuser experience.- Managed Salesforce sandbox releases proficiency.**Training and Documentation: **- Conducted user training and created comprehensive documentation.

GST AssistantWorked at A D Mehta & Co in GST Assistant role, preparation and finalization of GST Annual Returns, GST Audit, GSTR-a & GSTR-3B. Assisted in accounting of sales, purchase, credit note, debit note and bank entries.Vouching & Verification & finalization of tax audit and Reconciliation of books with GST portal.