Akshay Patel Email and Phone Number

• Delivered high-quality assistance by answering inquiries, guiding over-the-counter medication selection, and educating patients on medication usage and potential side effects, resulting in increased customer satisfaction and trust.• Efficiently managed inventory, merchandising, and financial reporting to ensure smooth and profitable store operations, contributing to improved operational efficiency.• Ensured compliance with regulations and guidelines by accurately and efficiently preparing prescriptions, reducing errors and improving patient safety.• Developed and led a team to deliver outstanding customer service and achieve sales targets, enhancing overall team performance and store success.

Actively enhancing my skills in cybersecurity and network administration through hands-on projects:• TryHackMeActively working on SOC 1 and Junior Penetration Tester career paths to enhance practical skills in cybersecurity. Engaged in hands-on labs and real-world simulations to develop expertise in security operations and penetration testing.• Project: Home Lab – VirtualBox/VMware Virtualization Technologies Used: Kali Linux, Windows Server 2019, Windows 11, VirtualBox, Metasploitable 2• Project: Active Directory Environment – Virtualization Technologies Used: Windows Server 2019, Windows 10/11, VirtualBox, PowerShell, DNS, DHCP, RAS• Project: Automated Vulnerability Scanner and Port Scanner using Python Technologies Used: Python, Nmap, OWASP ZAP• Project: Failed Login Attempt on Honeypot Technologies Used: Microsoft Azure, Log Analytics, Microsoft Sentinel, Honeypot VM• Project: Phishing Email Analysis Project Technologies Used: Python, Email Analysis Tools, SOC Procedures

• Due to outstanding performance in customer support, I was promoted to a specialized team within just a month, showcasing my dedication and expertise.• Maintained high customer satisfaction and met SLAs consistently by effectively managing support tickets and resolving issues promptly.• Enhanced team efficiency through streamlined communication processes and proficient use of Office 365 for managing records and information.• Applied advanced diagnostic and troubleshooting skills in automotive support, with skills easily transferable to IT support and help desk roles.

• Configured and deployed Nessus Essentials for conducting vulnerability scans on Windows systems, successfully identifying and addressing security weaknesses within a 2-week timeframe.• Assessed and remediated vulnerabilities with Nessus, reducing the number of critical security issues by 40% within 3 months.• Developed and implemented Python scripts to automate malware scanning processes, which increased scanning efficiency by 50% over a 6-month period.• Corrected network faults and malfunctions, restoring connectivity for over 100 users and facilities within an average resolution time of 4 hours.• Monitored and maintained network performance by configuring and managing routers, switches, and firewalls, resulting in a 25% increase in network reliability and a 30% reduction in downtime within 3 months.

• Automated Active Directory administration tasks using PowerShell, leading to a 30% increase in efficiency for user account maintenance and deployment over a 3-month period.• Maintained cloud-hosted and on-site servers by applying patches and monitoring hardware health, leading to a 20% improvement in system uptime and performance over 6 months.• Applied Burp Suite for comprehensive web app security testing, identifying and mitigating SQL injection, XSS, CSRF, and auth bypass vulnerabilities, improving web app security posture by 30% within 3 months.• Generated detailed reports on network performance, costs, and downtime, providing actionable insights that led to a 15% reduction in network-related issues over 6 months.

• Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience, contributing to increased customer satisfaction.• Managed inventory by tracking stock levels, replenishing items, and performing regular audits to maintain store efficiency and availability.• Oversaw store operations as a shift manager, coordinating team activities, delegating tasks, and maintaining store cleanliness and organization during shifts, including night shifts.• Ensured compliance with company standards by keeping the store well-organized, clean, and up-to-date, enhancing the overall shopping environment.

• Analyzed and translated functional requirements into technical specifications, improving project clarity and execution.• Evaluated hardware costs and security needs, optimizing budget allocation and enhancing system security.• Managed full lifecycle software development, ensuring efficient planning, deployment, and maintenance.