Experienced in Fraud analysis for 5+ years experience growing revenue, Seeking to learn more knowledge on industry and ensured every piece of content in violation of Client's Terms of Services is accurately identified and flagged for action in timely manner.

• Ensuring customer inquiries are handled in a timely & organized manner.• Analyzing customer complaints, deal proactively with the customers to fulfill their requirements and solve their queries efficiently• Escalate long pending issues of customers to supervisor / appropriate Desk.• Update oneself to changes in product on a daily basis.• Average Handling Time (AHT) target to meet as per process.