Akshay Prabhakar Email & Phone Number

Hi, I am Akshay, an Operations Specialist with Gelato. My role includes:Onboarding new partners, Solving and reducing escalations, Improving the partner and customer experience, Monitoring and maintaining operational metrics.My core responsibilities include:• Providing support to partners and customers via Zendesk• Raising critical issues via Jira• Process improvement and automation• Onboarding of new Partners• Working with cross functional teams to resolve critical issuesDuring my time at Booking.com, I have been able to work across a broad spectrum of responsibilities ranging from partner acquisition to retention and troubleshooting to performance management.My core responsibilities included:• Converting leads• Training them to use the Booking.com extranet• Partner retention• Verifying accuracy of partner details on the front end• Ensuring optimum availability of rates and inventory• Review partner performance and suggest remedial measures• Troubleshooting partner issues• Assistance with contracts• Selling Booking.com products to partners to boost performance and revenueI was awarded the Top Performer in the Booking.com country meet 2019 for opening the maximum number of properties.I have also been fortunate to be a part of a 3-month cross department project with the Credit Control team to help during the introduction of GST in India. My prime focus was to assist partners to understand the implications for them and to ensure they adhered to the specified guidelines. I was a top performer that helped with ensuring remittance of GST by the partners.I have helped the Customer Service Department clear excessive inbound tickets generated due to the sudden outbreak of the Covid-19 pandemic and have a thorough understanding of that aspect of the business.Apart from work, I enjoy reading. I am also a fitness freak and enjoy learning more about fitness and nutrition. I also have a passion for bikes and aspire to have a huge collection some day.Professional Skills :Operations| Customer Service| Escalation Management| Relationship Management | Key Account Management | Client Servicing | Business Development | Sales and Marketing | Negotiations | Lead Generation | Acquisitions

Listed skills include Powerpoint, Social Media, and Microsoft Excel.