Senior Customer Success Manager
Current
Aug 2022 - Present
AeroLeads people directory · profile
Akshay Bharti Email & Phone Number
Senior Customer Success Manager
at
ParallelDots
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Manager
Location
South Delhi, Delhi, India
Who is Akshay Bharti? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Akshay Bharti is listed as Senior Customer Success Manager at ParallelDots, based in South Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Akshay Bharti.
Akshay Bharti previously worked as Customer Success Manager at Fareye and Key Account Manager at Paytm Mall. Akshay Bharti holds Master Of Business Administration (M.B.A.), Marketing from University School Of Management.
Company email context
Email format at ParallelDots
This section adds company-level context without repeating Akshay Bharti's masked contact details.
ParallelDots
Review company-level records connected to Akshay Bharti before choosing the right outreach path.
Profile bio
About Akshay Bharti
Experienced Customer Success Manager with a demonstrated history of working with B2B Enterprise SaaS organizations. Skilled in managing key customer success metrics, Customer Escalation Management, Product adoption.
Listed skills include Software As A Service, Project Management, Key Account Mangement, Competitive Analysis, and 9 others.
Current workplace
Akshay Bharti's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Akshay Bharti work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
- Managing customer success metrics for India and USA region- Manage and optimize the customer journey, from Onboarding to Renewals - Create and execute Success plans for customers - Conducting regular EBR and MSR with key stakeholders
Dec 2020 - Jul 2022
Key Account Manager
- Maintaining relationship with a portfolio of accounts/sellers to nurture the partnership and ensure seller/client churn is reduced. - Act as SPOC for the organization and ownership of Vendor Success benchmarks- Responsible for Driving GMV and transactions for category- Identifying and launching new sub-categories.- Strategizing commissions & marketing budget to keep business profitable, aligning Product listing ads, high/low commission benchmarking- Responsible for relationship building with existing enterprise brands like Big Bazaar, Bombay Dyeing, Spaces, Raymond Home, Ferns n Petals,Home Town etc
Sep 2018 - Aug 2020
Key Account Manager
- Spearheaded Enterprise/Key accounts project delivery for 50+ accounts- Maintained MRR/ARR (Monthly/Annual Recurring Revenue) and kept track of ARPU of assigned projects- Focusing on Customer Lifecycle Management post sales, ensured renewal and retention as well- Working closely on NPS (Net Promoters Score) to achieve overall success- Handled enterprise accounts like Toyota Logistics, Godfrey Philips India, FabIndia- Presentation of actual product usage to client ton fortnightly basis, aligning training and presenting the actual details of features not used
Dec 2017 - Mar 2018
Customer Success Manager
- Onboarding Assistance to Enterprise merchants and SPOC for all the assigned enterprise projects- Ensuring renewal/retention of the assigned accounts and maintain MRR/ARR- Coordinating with HTML, Design, Data, Training and Marketing teams for daily requirements, updates, feedback and quality check- Managed Enterprise projects like Relaxo Footwear, L’affaire, Beercafe, Shopnimai, Moehair India, Ebody Care, Carlton London- Handled client requirements and feedback through internal discussions and product development in case of new requirements with sync of Product team- Offering solutions to clients and understanding their requirements on day to day basis- Aligned trainings for the clients for thier better understanding of theproduct
Mar 2015 - Dec 2017
Territory Manager
- Ensuring sales leverage and profitability- Handling distribution network in assigned territory- Maintaining and delivering various KPIs (UAO,URO, CHR etc.)
Jun 2014 - Mar 2015
Trainee
Project handled Market Analysis of air conditioners in Greater Punjab with special reference to Mitsubishi Electric India Private Limited
Jun 2013 - Aug 2013
2 education records
Akshay Bharti education
Master Of Business Administration (M.B.A.), Marketing
University School Of Management
Bachelor Of Commerce (B.Com.), Business/Commerce, General
Dyal Singh College
FAQ
Frequently asked questions about Akshay Bharti
Quick answers generated from the profile data available on this page.
What company does Akshay Bharti work for?
Akshay Bharti works for ParallelDots.
What is Akshay Bharti's role at ParallelDots?
Akshay Bharti is listed as Senior Customer Success Manager at ParallelDots.
Where is Akshay Bharti based?
Akshay Bharti is based in South Delhi, Delhi, India while working with ParallelDots.
What companies has Akshay Bharti worked for?
Akshay Bharti has worked for Paralleldots, Fareye, Paytm Mall, Loginext, and Bigfoot Retail Solutions Pvt.
How can I contact Akshay Bharti?
You can use AeroLeads to view verified contact signals for Akshay Bharti at ParallelDots, including work email, phone, and LinkedIn data when available.
What schools did Akshay Bharti attend?
Akshay Bharti holds Master Of Business Administration (M.B.A.), Marketing from University School Of Management.
What skills is Akshay Bharti known for?
Akshay Bharti is listed with skills including Software As A Service, Project Management, Key Account Mangement, Competitive Analysis, Team Management, Marketing Strategy, Market Research, and Business Development.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial