- Managing customer success metrics for India and USA region- Manage and optimize the customer journey, from Onboarding to Renewals - Create and execute Success plans for customers - Conducting regular EBR and MSR with key stakeholders

- Maintaining relationship with a portfolio of accounts/sellers to nurture the partnership and ensure seller/client churn is reduced. - Act as SPOC for the organization and ownership of Vendor Success benchmarks- Responsible for Driving GMV and transactions for category- Identifying and launching new sub-categories.- Strategizing commissions & marketing budget to keep business profitable, aligning Product listing ads, high/low commission benchmarking- Responsible for relationship building with existing enterprise brands like Big Bazaar, Bombay Dyeing, Spaces, Raymond Home, Ferns n Petals,Home Town etc

- Spearheaded Enterprise/Key accounts project delivery for 50+ accounts- Maintained MRR/ARR (Monthly/Annual Recurring Revenue) and kept track of ARPU of assigned projects- Focusing on Customer Lifecycle Management post sales, ensured renewal and retention as well- Working closely on NPS (Net Promoters Score) to achieve overall success- Handled enterprise accounts like Toyota Logistics, Godfrey Philips India, FabIndia- Presentation of actual product usage to client ton fortnightly basis, aligning training and presenting the actual details of features not used

- Onboarding Assistance to Enterprise merchants and SPOC for all the assigned enterprise projects- Ensuring renewal/retention of the assigned accounts and maintain MRR/ARR- Coordinating with HTML, Design, Data, Training and Marketing teams for daily requirements, updates, feedback and quality check- Managed Enterprise projects like Relaxo Footwear, L’affaire, Beercafe, Shopnimai, Moehair India, Ebody Care, Carlton London- Handled client requirements and feedback through internal discussions and product development in case of new requirements with sync of Product team- Offering solutions to clients and understanding their requirements on day to day basis- Aligned trainings for the clients for thier better understanding of theproduct

- Ensuring sales leverage and profitability- Handling distribution network in assigned territory- Maintaining and delivering various KPIs (UAO,URO, CHR etc.)

Project handled Market Analysis of air conditioners in Greater Punjab with special reference to Mitsubishi Electric India Private Limited