Provided L2-level technical support for Collibra and IBM TADDM application, ensuring smooth operations and resolving issues efficiently with an average of 98% satisfaction score. Analyzing critical issues and providing RCA by analyzing logs with help of tools like Ecurep, datadog,etc. and taking corrective measures to avoid recurrence of similar issues in the application.Working on Windows and UNIX based OS using file management, SSH and SFTP, editors like vim and nano, telnet, netstat… Show more Provided L2-level technical support for Collibra and IBM TADDM application, ensuring smooth operations and resolving issues efficiently with an average of 98% satisfaction score. Analyzing critical issues and providing RCA by analyzing logs with help of tools like Ecurep, datadog,etc. and taking corrective measures to avoid recurrence of similar issues in the application.Working on Windows and UNIX based OS using file management, SSH and SFTP, editors like vim and nano, telnet, netstat and installing different applications/databases on a daily basis.Demonstrated ability to efficiently provision and manage virtual machines (VMs) on cloud platforms such as Microsoft Azure, optimizing resource utilization and minimizing costs.Basic Understanding of scripting with Bash and Python and have working experience on troubleshooting REST API and JAVA API.Led troubleshooting efforts as a subject matter expert(IBM TADDM & Collibra), providing guidance to cross-functional teams, to diagnose complex issues and make code-level changes.Handled user administration in Collibra by giving proper roles and permission to users.Understanding of BPMN file and workflow within Collibra.Authored comprehensive documentation for applications, published those resources to internal knowledge bases, enabling fellow engineers to efficiently onboard, troubleshoot, and maintain the applications.Experience in Application migration.Handled premium clients, facilitating weekly meetings to gain deep insights into product requirements, and delivered proactive on-call support, ensuring seamless customer satisfaction.Experienced in managing Service Level Agreements (SLAs) to ensure operational efficiency and client satisfaction.Experience in Zendesk, Salesforce, and Jira, adeptly leveraging these platforms to optimize customer support workflows and streamline operations. Show less

Provided L2-level technical support for Collibra and IBM TADDM application, ensuring smooth operations and resolving issues efficiently with an average of 98% satisfaction score. Analyzing critical issues and providing RCA by analyzing logs with help of tools like Ecurep, datadog,etc. and taking corrective measures to avoid recurrence of similar issues in the application.Working on Windows and UNIX based OS using file management, SSH and SFTP, editors like vim and nano, telnet, netstat… Show more Provided L2-level technical support for Collibra and IBM TADDM application, ensuring smooth operations and resolving issues efficiently with an average of 98% satisfaction score. Analyzing critical issues and providing RCA by analyzing logs with help of tools like Ecurep, datadog,etc. and taking corrective measures to avoid recurrence of similar issues in the application.Working on Windows and UNIX based OS using file management, SSH and SFTP, editors like vim and nano, telnet, netstat and installing different applications/databases on a daily basis.Demonstrated ability to efficiently provision and manage virtual machines (VMs) on cloud platforms such as Microsoft Azure, optimizing resource utilization and minimizing costs.Basic Understanding of scripting with Bash and Python and have working experience on troubleshooting REST API and JAVA API.Led troubleshooting efforts as a subject matter expert(IBM TADDM & Collibra), providing guidance to cross-functional teams, to diagnose complex issues and make code-level changes.Handled user administration in Collibra by giving proper roles and permission to users.Understanding of BPMN file and workflow within Collibra.Authored comprehensive documentation for applications, published those resources to internal knowledge bases, enabling fellow engineers to efficiently onboard, troubleshoot, and maintain the applications.Experience in Application migration.Handled premium clients, facilitating weekly meetings to gain deep insights into product requirements, and delivered proactive on-call support, ensuring seamless customer satisfaction.Experienced in managing Service Level Agreements (SLAs) to ensure operational efficiency and client satisfaction.Experience in Zendesk, Salesforce, and Jira, adeptly leveraging these platforms to optimize customer support workflows and streamline operations. Show less

Provided L2-level technical support for Collibra and IBM TADDM application, ensuring smooth operations and resolving issues efficiently with an average of 98% satisfaction score. Analyzing critical issues and providing RCA by analyzing logs with help of tools like Ecurep, datadog,etc. and taking corrective measures to avoid recurrence of similar issues in the application.Working on Windows and UNIX based OS using file management, SSH and SFTP, editors like vim and nano, telnet, netstat… Show more Provided L2-level technical support for Collibra and IBM TADDM application, ensuring smooth operations and resolving issues efficiently with an average of 98% satisfaction score. Analyzing critical issues and providing RCA by analyzing logs with help of tools like Ecurep, datadog,etc. and taking corrective measures to avoid recurrence of similar issues in the application.Working on Windows and UNIX based OS using file management, SSH and SFTP, editors like vim and nano, telnet, netstat and installing different applications/databases on a daily basis.Demonstrated ability to efficiently provision and manage virtual machines (VMs) on cloud platforms such as Microsoft Azure, optimizing resource utilization and minimizing costs.Basic Understanding of scripting with Bash and Python and have working experience on troubleshooting REST API and JAVA API.Led troubleshooting efforts as a subject matter expert(IBM TADDM & Collibra), providing guidance to cross-functional teams, to diagnose complex issues and make code-level changes.Handled user administration in Collibra by giving proper roles and permission to users.Understanding of BPMN file and workflow within Collibra.Authored comprehensive documentation for applications, published those resources to internal knowledge bases, enabling fellow engineers to efficiently onboard, troubleshoot, and maintain the applications.Experience in Application migration.Handled premium clients, facilitating weekly meetings to gain deep insights into product requirements, and delivered proactive on-call support, ensuring seamless customer satisfaction.Experienced in managing Service Level Agreements (SLAs) to ensure operational efficiency and client satisfaction.Experience in Zendesk, Salesforce, and Jira, adeptly leveraging these platforms to optimize customer support workflows and streamline operations. Show less

Worked as a SEO Internee on different projects.