•Liaised with users and extracted requirements and analyzed different potential solutions consideringbusiness constraints.• Studied existing systems and software for developing more efficient ways to carry out businessfunctions.• Understood business processes to develop corresponding workflows in Microsoft CRM in order toprovide a uniform process for each business function.• Developed and implemented the solutions. Developed a tool for synchronizing data in CRM with… Show more •Liaised with users and extracted requirements and analyzed different potential solutions consideringbusiness constraints.• Studied existing systems and software for developing more efficient ways to carry out businessfunctions.• Understood business processes to develop corresponding workflows in Microsoft CRM in order toprovide a uniform process for each business function.• Developed and implemented the solutions. Developed a tool for synchronizing data in CRM with othervendor software for a uniform data across all systems (Using VBA and SQL). Created real time reportswhich allow tracking organizations performance over different aspects like opportunities, sales, casessettled etc.• Provided End User training and wrote support material for the systems. Also, documented all thechanges undertaken and versioning of developed systems. Show less