Akshay P. Email & Phone Number

San Jose, California, Us

San Jose, California, Us

Foster City, Ca, Us

• Worked as a Designated Support Engineer for a US-based Customer to resolve their issues related to the Qualys product.• Reproduced Customer’s issue in the lab environment and worked closely with cross-functional teams to fix it.• Worked with the Marketing, Sales team to fix the issues faced by the Customers during 'Proof of concept.'• Worked on escalated cases, investigated hardware issues related to a scanner, and provided immediate solutions.• Inspect packets captured from the Customer's environment using networking tools like Wireshark, and tcpdump for network traffic analysis for investigating network, False positive and false negative issues.• Researched, identified, and provided evidence to the development team to fix vulnerability signatures detection logic• Analyzed Qualys products debug log, Splunk log, and system log from the Customer's environment to identify Qualys scanner, Qualys Cloud Agent, API, Vulnerability Management, and Policy Compliance issues.• Coordinated with a Customer's security team to identify running vulnerable versions in their environment. Advising the required patches to mitigate the determined vulnerabilities by Qualys product solution.

San Jose, California, Us

• Deployed and configured McAfee IPS/IDS product in the datacenter, Amazon web services (AWS) and Microsoft Azure cloud platform and performed a migration from Windows-based NSM to Linux based NSM manager• Owned Critical Accounts Program (CAP) cases and worked with the Engineering team to resolve it• Improved product quality and overall customer experience by initiating enhancement requests to program manager• Performed troubleshooting on network and product integration issues faced by customers with NS and M series sensor model such as packets dropped, latency, port flapped, and suddenly rebooted sensor appliance• Resolved Severity 1 and 2 issues where more than 50% network traffic disrupted due to McAfee IPS appliance• Debugged and fixed sensor appliance problem reported by the customers, explained the root cause of the problem and guided them to follow the best practices to avoid similar issues in the future• Inspected captured packets in Wireshark for false-positive analysis, resolved MySQL database corruption issue• Setup and maintained VMware ESXI lab to reproduced customers issues and beta testing unreleased software• Reduced 70% of the time for creating software released notes by writing python base script• Educated customers to tune the signature set policy and firewall ruleset to improve IPS device performance• Gathered data for newly discovered CVE and worked with the security researchers to issue coverage content• Created educational documents, conducted Webinar, and published knowledge base articles for customers, marketing team, sales engineer, and technical support team for frequently occurred issues to limit escalations.

Stamford, Connecticut, Us

• Troubleshoot network issues and multicast issues on Cisco and Juniper platform.• Resolved the issue and update the root cause on BMC ticketing system.• Used SolarWinds, HPNA, Splunk to monitor a performance of devices.• Worked on Cisco 7600,ASR 9k and Juniper QFX5100 platform.

Foster City, California, Us

• Troubleshoot Layer 1-3 issues for OSPF, EIGRP, VLANs, and TCP/IP protocols.• Identified security issues on a network device and resolve it, upgradations of IOS on Cisco routers.• Configured Cisco and Arista routers, assigned IP address, configured VLAN and other network resources.• Analyzed the packet's capture and resolve routing issues.• Worked with ISP/vendors to troubleshoot network outage problems.• Worked on the F5 network BIG-IP load balancer, installed round-robin, ratio, and weighted round-robin load-balancing algorithm.• Updated DNS entries on Alcatel-lucent VitalQIP.

Master’S Degree, Computer Systems Networking And Telecommunications

Bachelor’S Degree, Electronics & Telecommunication

Engineer'S Degree, Electronics And Video Engineering