Akshay Krishna Email & Phone Number

Akshay Krishna is a Management Professional Specialising in System & Workflow Optimisations through Strategic Automation and Leadership Excellence at Contour Education.

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  Head Of Operations

  Contour Education

  Feb 2021 - Present - Melbourne, Victoria, Australia

  • Successfully built, led and scaled from 2 to into a 65 person team in the edtech sector, establishing two tiers of management, training methodology & personnel, overseeing the entire lifecycle of high quality polished educational content creation and distribution delivered in short turnaround times. [SME – Tutors – Graphic Design – Word Formatting – Proofreading]• Leveraged monday.com and make.com to transition the process of content creation from a sequential/waterfall approach to an accelerated process where work is done parallelly with less friction and less management, resulting in 30% quicker completion times, efficient use of resources (fewer managers and team members).• Directed the scoping, selection, development, and quality of our Learning Management System through a software vendor.• Implemented business process tools using PowerShell, increasing productivity by 3x, and integrated VBA to reduce process times by 10% per run.• Identified HR deficiencies through data collection and documentation, introduced enhanced HR metrics to ensure the right talent is acquired, and established and tracked Key Performance Indicators (KPIs) to boost employee efficiency and align team performance with company objectives.• Used monday.com and make.com to build a Hiring Management System where prospective hires are stored and then contacted and followed-up through automations. This enabled the HR to work on higher yield activities.• Improved the existing incentivized checklist system to boost work quality and reduce completion time to 1/3rd of the original time, without any compromise on work quality.• Managed the on-boarding and training process for new recruits, and introduced a video-guided self-learning training program, which reduced the training duration from 4 weeks to 2 weeks.• Personally supervised post-teaching video session editing and relevant content upload to the portal to ensure students' access to the quality content promptly.

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  M. S. Ramaiah University Of Applied Sciences

  8.88 Sgpa