At Synx, we embrace the power of technology to transform business operations. Our mission is simple: Innovate, Automate, Elevate. We specialize in identifying inefficiencies within business processes and deploying tailored automation solutions that not only streamline operations but also enhance productivity and scalability.Responsibilities:Visionary Leadership: Steer the strategic direction of Synx to uphold our commitment to innovation and superior service delivery in the automation industry.Business Development: Spearhead business development efforts, identifying new opportunities to deploy automation solutions across various sectors.Client Relations: Forge and nurture lasting relationships with clients, ensuring their needs are met with solutions that are both innovative and effective.Operational Oversight: Oversee daily operations, ensuring seamless integration of automation tools and technologies.Team Leadership: Lead and inspire a talented team of professionals dedicated to designing and implementing cutting-edge automation systems.Innovation Advocacy: Promote a culture of innovation within the team, encouraging continuous improvement and adoption of the latest automation technologies.

- Leads and mentors a dynamic team dedicated to customer sales and support, ensuring high levels of customer satisfaction and loyalty. Implemented strategies that increased customer retention by 25%, focusing on personalized service and proactive engagement.- Oversees daily operations, identifying bottlenecks and implementing solutions to streamline processes and enhance productivity. Introduced process improvements that reduced operational inefficiencies by 20%, resulting in significant cost savings.- Manages and prioritizes product and software feature requests, collaborating with tech and project teams to ensure timely and effective implementations. Successfully launched several key software updates that improved user experience and functionality.- Maintains quality control systems within the Customer Success department, ensuring compliance with ISO standards and delivering the highest quality of service.- Monitors recruitment and retention efforts, ensures compliance with relevant laws and regulations, while providing leadership, coaching, and mentoring to nurture continuous learning and development among the Customer Success team, leading to high employee engagement and retention.- Oversees logistics operations to enhance efficiency and operational effectiveness, improving supply chain processes to ensure consistent stock levels and minimizing production disruptions.

• Responsible for the day-to-day management and seamless collaboration of various departments, including Customer Service, Projects, and Tech. Develops and implements operational policies based on industry best practices, ensuring efficient service delivery and alignment with organizational goals.• Works closely with senior leadership, contributing to the development and execution of strategic plans that prioritises customer success and satisfaction. Responsible for monitoring and evaluation of departmental performance, leading to process improvements and enhanced service quality.• Establishes and manages quality control systems within the Customer Success department. Responsible for budget allocation and resource management, ensuring cost-effectiveness and timely service delivery.• Responsible for building and maintaining strong relationships with internal and external stakeholders, including vendors, suppliers, and customers, is crucial to fostering a collaborative and productive work environment.• Monitors recruitment and retention efforts, ensures compliance with relevant laws and regulations, while also providing leadership, coaching, and mentoring to nurture continuous learning and development among the Customer Success team, leading to high employee engagement and retention.

• Controlling, organizing, and monitoring the flow of NFC business cards printing operations.• Scheduling and confirming product specifications, arranging necessary adjustments, and overseeing the department staff to ensure timely completion and product quality adherence, meeting all deadlines.• Establishing effective communication and coordination by liaising with other production departments and customer account managers at local, national, and international levels.• Scheduling and performing maintenance of print machines and equipment to optimize productivity and minimize downtime.• Prioritizing and managing shipping tasks, especially for premium customers, to ensure their satisfaction and prompt delivery.• Overseeing and maintaining control over logistics operations to enhance efficiency and operational effectiveness.• Monitoring and managing stock levels to ensure a consistent supply and prevent any disruptions in the production process.

• Provided advice on clients for incorrectly installed cavity wall insulation through outbound cold calling.• Booked appointments for EPC Surveys.• Conducted pre-vetting checks for opening claims on behalf of associated legal firms.• Managed and Updated CRM.

• Monitors, analyses and prepares strategies in marketing, sales, advertising and operations to generate business.• Manages and updates CRM.• Adopts digital marketing strategies to generate leads.• Develops and prepares presentations for prospective clients.• Conducts meetings with both active and prospective clients.• Provides assistance in design and development of products, services and tools for client companies.

• Monitors, analyses and prepares strategies in marketing, sales, advertising and operations to generate business.• Manages and updates CRM.• Adopts digital marketing strategies to generate leads.• Develops and prepares presentations for prospective clients.• Conducts meetings with both active and prospective clients.• Provides assistance in design and development of products, services and tools for client companies.

• • Recruited and trained new employees along with BGC, document clearance and contracts signing on behalf of the company.• Advertised vacancies and managed social media handles of the company.• Provided on road support to drivers and conducted daily feedback session to help them solve their problems.• Coordinated administration works and book keeping payroll and contract negotiations on behalf of the company (using office softwares, adobe cloud, AMZL dsp management).• Conducted and reported regular compliance checks• Prepared sales budgeting, forecast and analytics reports for the director and investors.• Management of inventory and supplies along with transportation and route assignment management.

• Attended Amazon’s DA training and was working for last mile delivery.• Daily self-invoicing was done and provided to the DSP.• Problems from pick up to delivery were solved in a timely manner

• Coordinated strategic planning driving sales growth and margins across both existing and future clients.• Produced and implemented strategic initiatives, targeting potential business verticals.• Identified new business opportunities through research into emerging markets, consumer trends and potential growth areas.• Restructured the workshop procedure and service department by introducing workshop protocol, saving time and operational cost.• Used Quick books to boost productivity and efficiency in accounting.• Generated and maintained monthly net profit of 30% from the previous months during the full time working.• Used expert digital marketing techniques, maintaining excellent sales and management during covid lockdown working from home.• Provided Director with comprehensive written reports on the workshop for continued improvement.

• Used effective people management and organizational abilities to plan Route and Delivery.• Used GPS to boost productivity and efficiency in Delivery.• Scheduled systematically and saw 50-60 client delivery per day, against the below 50 per day rate.• Provided Manager with comprehensive written reports on circuit for continued improvement of delivery.

• Assisted in the receipt and review of MEP submittals.• Logged and posted all MEP changes and as-built information on field drawings.• Assisted in the scope review, budgeting and justification of MEP work orders.• Assisted in the installation of MEP work.• Assisted in the testing and commissioning of MEP equipment.