Akshay Kumar V Email & Phone Number

Brighton, Gb

Scotland, United Kingdom

. Analyze historical demand and forecast data to arrange timely purchases of materials, ensuring alignment with cost, quality, and delivery targets.. Generate and manage purchase orders and schedules, adjusting due dates and shipping timelines as necessary to accommodate changing demand.. Maintain and update the internal purchasing system daily to ensure accurate and up-to-date information for management decision-making.. Monitor supplier performance and communicate with them to resolve any issues related to price, quality, delivery, or invoices.. Lead supplier engagement processes, negotiating contracts to optimize cost, quality, and business benefits.. Implement and enforce packing policies with suppliers to ensure deliveries meet operational requirements.. Conduct interviews and evaluations of potential new suppliers, considering business case and quality criteria.. Monitor and report on any risks or opportunities that may impact the organization's procurement operations.

Glasgow, Scotland, United Kingdom

•Addressed and kept an accurate inventory of all materials needed for the hotel's day-to-day operations.•Involved in sourcing through diligent supplier selection and price negotiation for necessary goods and services in a timely manner.•Handled and managed the receiving and inspection procedures to ensure that the supplied items met the quality standards and order requirements of the hotel.•Analysed historical data and cooperated with multiple departments to correctly estimate and plan demand.• Implemented efficient waste management practices to eliminate excess inventory and trash.•Participated in establishing accurate records of all SC operations and adhering to regulatory and standard compliance.•Generated timely reports for analysing the data for forecasting.•Actively found areas for improvement in the supply chain process and advocated implementing the solution.

Bengaluru, Karnataka, India

• Exotel is a cloud telephony platform that powers communication for enterprises, startups, and small and medium enterprises in India and Southeast Asia.• As an API-driven environment guiding the customers on how to build applications using APIs and providing support on their issues reported. This includes (APP BUILDER, LIVE CALL DASHBOARD, CAMPAIGNS, Reports & Analytics).• Addressed & resolved product issues/queries and API-related issues and ensured all the agreed SLAs were met consistently.• Working knowledge about APIs and Ticket management tools such as Freshdesk & Postman, Mostly using REST APIs in the process.• Supporting the client with the integration process (Lead-Squared CRM, Freshworks, Zoho Desk, Zoho CRM, Zoho Bigin, web-engage, HubSpot, etc,)and debugging the issues.• Product Champ in all areas and providing solutions to different client issues by taking different internal tools, coordinating with Tech Support, Network Operations, Customer Success, Product, and Finance teams, and ensuring the clients were given utmost support.• Received Spot award for giving a consistent performance and becoming the top performer of the team within a short span.Handled issues/concerns for Enterprise accounts such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. • Working with internal and external stakeholders with a high level of ownership of our deliverables with a customer-first approach.• Onboarding the clients with after-sales supportMonthly scheduled meetings with the assigned clients to check their product usage. • Handling escalation calls and customers in all modes of communication (Skype calls, Google Meet video conferencing, remote, chat, and emails).

Bengaluru, Karnataka, India

• Replicon is a California-based software-as-a-service company that makes software for time tracking, advanced project management, task collaboration, resource allocation, and professional services automation.• As a Product Support Associate, addressed & resolved product issues/queries via email, phone & chat and ensured all the agreed SLA is met consistently.• Provided the fix for any minuscule issues reported and if needed, escalated those issues to a higher level (SME team, PM team, Engineering team, etc.).• Performed mass data import to as per customer requirement using various internal tools.• Worked closely with the Development, Customisation, Implementation, Integration and CSM's to ensure customer's requirements are met.• Worked as a Single point of contact (SPOC) for Enterprise accounts.• Creating customisations which includes working on API's and SUMO.• Interaction with client for business requirements related to mobile and web-based application as per different working module.• Mobile App and Web application training and demo to clients as per product new features.• Work closely with development and QA team to get features developed, tested and released.• Reported major level issues/bugs to engineering team via JIRA.

Bangalore Urban, Karnataka, India

•Addressing the stocks at the warehouse, audited the data, and generated the report to analyze the flow of the of products.•Tracking the raw materials for production as per the market requirement.•Performed seasonal forecasts to plan the Raw material inputs.•Categorized the inventory volume to measure the safety stocks to make sure there are no overload of stocks.•Investigated late delivery reports by following shipping routes from pick-up to delivery to spot problems and verify customer claims.•Developed long-lasting relationships with vendors, customers and staff through excellent service and regular communication, Volunteer Experience

Msc Supply Chain And Management, Logistics, Materials, And Supply Chain Management

Bachelor Of Engineering - Be, Mechanical Engineering

Activities and Societies: Rotary Club member - Eco Kart (Played a leadership role for Team Building and Engagement)

Puc, Physics, Chemistry, Maths, Electrical

High School Diploma, High School/Secondary Diplomas And Certificates