Akshay Pratap Singh Email & Phone Number

Mumbai, Maharashtra, India

Business Analyst, Last Mile Team. Owns metrics for order loss, last mile optimizations, ensuring that you get delivery in 10 mins (all time, always).

Bengaluru, Karnataka, India

- Led a team of backend engineers, QA analysts, and product interns to set up Convin's Advanced Analytics platform, built on Apache Superset. Reduced engineering team's bandwidth for custom reports by 90%. Beta launched on 13+ clients, creating 80+ custom reports in 2 months. Convin's Superset is used by client-side CXOs to monitor key business metrics and by analysts to create and schedule custom reports.- Conceptualized and led the development of the MVP for Live Agent Assist, designed to support contact center agents on live calls in real-time. Impact: 27% increase in CSAT and 57% reduction in AHT. Enhance conversations and manage critical situations effectively with Live Agent Assist.- Ideated and developed callscriptgenerator.com, a free AI tool based on ChatGPT 3.5 16K turbo API, helping contact center managers create compelling call scripts in under a minute. Generated 30+ organic leads. Visit: www.callscriptgenerator.com- Established the product communication channels, both internal and external (PRDs, release notes, know-how videos, and product newsletter). Used tools like Intercom, Trainn, and Storyline for interactive demos of released features, and Mixpanel to analyze user flow friction, improving feature adoption by 19%.

South Mumbai, Maharashtra, India

Worked for the CEO's Office pod of Zepto. - Developed a company-wide dashboard (especially for CXOs) to monitor key business metrics and their DoD, WoW, and MoM trends. Maintained flexibility at the city-store-category level, catering real-time stats from various business functions such as Performance, NPS, Impressions, CSAT, Refund, and Retention. - Created a framework for performing data-driven Root Cause Analysis (RCA) to discover key variables negatively affecting Zepto's Kolkata operations. Conducted historical analysis on over 15 months of raw order-level data. - Collaborated with the data engineering team to successfully integrate RocksetDB with Zepto's data lake. Optimized SQL queries for flat tables, reducing the runtime by 77%. - Collaborated with a cross-functional team to clearly define the L0 Metrics of Zepto (Definition, Impact, Logic).

Dhanbad, Jharkhand, India

I helped Kalpitam to grow overall as a brand. As the head of the "New Initiatives" cell, my task was to think about new ideas to maximize the reach of Kalpitam. The job also included the overall management and proper happening of any event held under Kalpitam.

Dhanbad, Jharkhand, India

Did a product case study on ISM-Connect -- A platform for Alumni and students of IIT(ISM) Dhanbad to help them connect to their alma matter and with their fellow ISMites.Along with this I headed the event “LIFE AFTER ISM” Event for the alumni of our college, that is, IIT-ISM. “LIFE AFTER ISM” is a video series about how ISM is changing lives, i.e., what impact ISM has on the alumnus’ life. The event helped me connect with many of our college alumni from 1980 to 2021.

Dubai, United Arab Emirates

Helping Founders/CXOs crack deals through Decks ;)

Remote

Delhi, India

Bengaluru, Karnataka, India

-- I analyzed the trends in the market and the company's strategy to identify opportunities to cash on.-- I led the LinkedIn outreach and worked closely with the sales division to acquire potential customers.-- Performed competitor analysis to identify the areas where the company can surpass the competitors.

Remote

Worked with PM’s from companies like Walmart, Jio, Kornferry, MSG91 to solve some real world product problems.Published 8 product assignments during the cohort, which enhanced my abilities in First Principles thinking, Product Strategy and User research skills.

Remote

-I redesigned and implemented the user journey-Did UX research to understand the flaws in the current flow and enhanced the journey accordingly- Improved the overall user experience of the web application

•Performed market research, conceptualize marketing plan and business development processes, develop and execute on sales operations.•Developed personalized business development proposals, visually enriching and clear communications and content materials to support the sales process.•Co-designing, owning, and implementing sales and marketing initiatives as well as building the core customer partnerships for success.