Akshay Umashankar Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Ireland

Dublin City, County Dublin, Ireland

- Optimised Fraud engine and Implemented liability shift using PSD-1 & PSD-2 (3DS) to reduce fraud rate by staggering 65% in just 4 months with more than 75% improvement for US, UK and France- Achieved lowest Payment Fraud Rate in company history reducing from 0.47% to 0.19% in 4 months- Built chargeback-dispute team and Set standard operating procedure with efficient dispute process, Achieving a Chargeback Win rate of 39% for Service Chargebacks and 14% for Fraudulent chargebacks- Optimised Fraud Rules for smoother transactions thereby increasing Authentication rates by 0.72%.- Built 4-person Payments and Fraud Division from scratch and Setup multiple payment risk process- Implemented reactive Manual Review system and Setup review SOP's to screen risky transactions maintaining low block rate of just 0.1%

Dublin, County Dublin, Ireland

• Driving and managing team performance against KPIs including metric performance• Driving continuous improvement strategies and ideas, including new process incubation • Work closely with client to calibrate workflow process between risk operation teams • Audit cases and escalations daily to ensure policy compliance • Identify procedures and scenarios for the quality control of investigations • Provided individual feedback on both proactive and reactive cases. • Analyze individual quality metrics and provide custom reports to management and clients• Using Skill matrix in relation to the risk operations to gauge the overall performance and identify the gaps for improvement areas

Bengaluru Area, India

Responsible for investigating and eliminating online e-commerce risk and suspicious electronic payments/transfers for US and UK accounts. Accountable to monitor the e-commerce payments and transactions and resolve red flag cases, which can evolve retail and wholesale risk.• Managed a team consisting of 24 risk management personnel performing in various shifts.• Continually identified fraud trends and created rules in CyberSource, leading to a reduction in fraud by a staggering 30%• Trained classes of 20-25 people in India and North America on reviewing online orders for fraud• Developed teammates and their skill sets to expand the team capabilities and enable growth opportunities to become leaders with 30% of teammates getting promoted within 1 year• Monitored key performance metrics for quality and conducted suitable individual trainings to reduce the chargeback rate by 12% in 45 days• Effected statistical feedback maintaining healthy KPI flows on the performance of team members to and conducted individual feedback sessions increasing the overall team performance by 45%• Responded to and resolved escalated issues and/or unique or complex requests from customers. • Gave constant direction to team members to ensure that all customer inquiries were attended to on time and in the best way to increase customer satisfaction.

Bengaluru, Karnataka, India

• Manually reviewed over $30MM of E-commerce orders for fraud from 2016-2018• Audited sample cases of team members and conducted one to one training sessions for optimizing team performance, resulting in an increase in the rate of resolution by 24.3%• Identified repetitive fraud activities and resolved cased, thereby saving millions of dollars annually.• Monitored the team performance and created an hourly performance tracker, which increased the efficiency by 40% in only 4 weeks• Consistently maintained set quality above the set goal of 98.4% in 2016-17 & 99.4% in 2017-18 • Designed custom performance reports for updating senior management on weekly team progress• Ensured all actions taken to resolve cases are compliant to USA Compliance Laws and OFAC

Mangalore Area, India

• Worked as summer intern at this reputed bank in order to complete part program curriculum • Made study on Loans and Advances.• Proposed changes based on study to enhance the loan division.

Master Of Business Administration - Mba, Finance And Information System

Activities and Societies: Student Society for Cultural Activities, Hiking Society of Ireland, Table Tennis ClubMBA in continuation.

Bachelor Of Business Administration - Bba, Business Administration And Management, Finance

Activities and Societies: Head- Cultural Forum Winner- Commerce Forum Founder - College Magazine "INSPIRE"• Graduated with 2:1 • Emphasis.