• Providing technical developer support to customers using Google Cloud Platform products, solutions & APIs• Reproducing customer issues in order to provide a holistic fix• Collaborating with internal support teams and customers to identify and document product bugs and feature requests, implement effective solutions through connecting with multifunctional teams and resources• Partnering with internal teams to improve cloud products at a senior level• Leading users through public forums: third-party & Google-owned

• Created user accounts and managed access control.• Monitored helpdesk and responded to incoming tickets to address support needs.• Supported users with software, hardware, and network issues.• Monitored systems in operation and input commands to troubleshoot areas.• Update, deploy, and test the application made by RBC internally using Database, Visual Studio, etc.• Maintained servers and systems to keep networks fully operational during peak periods.• Collected, aggregated, verified, and monitored trend data.• Used ServiceNow to create and update tracking documents.

• Providing Customer service to our 10 million more clients over the phone regarding them • Credit card issue not working, apply for the credit card, block pin, lock card, and much more • Use available resources to explain all 21 Credit cards in CIBC bank's give an idea on which one will best suit them • Change info for the client, product change, Credit limit increase, re-age account, reorder new card, etc. • Promoting Global Migration, promo balance transfer, and much more. Marketing offers and educates clients about new products in the market. • Report to the Supervisor at the end of the day or in between to give the exception for some clients.

• Responding quickly and courteously to technical and non-technical inbound calls for Rogers wifi.• Use available tools to diagnose, investigate and resolve internet network, hardware, and software issues over the phone• Creating tickets, schedule appointments with field technicians, and follow up to ensure resolution of customer issue• Calming irate customers and attempting to de-escalate tense situations• Promoting and educating customers on offers and promotions and new products