Akshit Alva Email & Phone Number

London, Gb

Englefield Green, England, United Kingdom

- Provided exceptional customer service to guests dining at The Savill Garden Kitchen, an upscale restaurant located within the stunning Windsor Great Park- Greeted and seated guests in a friendly, efficient manner while managing restaurant flow during peak service times- Thorough knowledge of menu offerings and daily specials to confidently make recommendations and answer guest inquiries- Worked closely with kitchen staff to ensure timely food delivery and addressed any guest concerns or special requests- Maintained dining room cleanliness and organized table settings to uphold the restaurant's high standards of presentation- Processed cash and credit card transactions accurately while delivering attentive tableside service- Exhibited strong multitasking abilities by coordinating service amongst the front and back of house teams- Committed to enhancing guest satisfaction through a warm, welcoming presence and anticipating patrons' needs- Followed all health, safety and food handling protocols to maintain compliance- Leveraged excellent communication and interpersonal skills to create a memorable dining experience for guests

Pune, Maharashtra, India

- Handled a major Australian banking and financial association client as an ITIL Analyst. Successfully managed and resolved an average of 20 client inquiries and issues per week.- Oversaw the management of over 2500 test environments, resulting in a 20% improvement in environment provisioning time and a 25% reduction in resource wastage.- Collaborated with over 75 onsite and offshore project teams, including C-suite stakeholders, to gather project requirements, leading to a 10% increase in project delivery efficiency and a 5% improvement in stakeholder satisfaction.- Facilitated clear communication and alignment between project teams, resulting in a 15% increase in project delivery speed.- Delivered test environments promptly and efficiently, resulting in a 100% satisfaction rate from project teams and zero delays in testing activities, contributing to on-time project delivery.- Facilitated the onboarding of 5 new team members through knowledge transfer sessions, enabling them to contribute to project work within the first month of joining.

Master Of Science - Ms, Project Management, Distinction

Bachelor Of Engineering - Be, Computer Engineering, 7.73/10 (First Class With Distinction)