Team Lead, B2C And B2B Sales
CurrentGenerated revenue of INR 300 Million across nation by selling and procuring luxury cars in B2C and B2B segment while leading a team of 30 with a net profit margin of 5%.Owned the B2B channel of the business since inception and developed it to INR 18 million per year revenue by team management, onboarding, interviewing and initiating business funnels.Improved NPS of business by 80% and Customer Satisfaction by 60% by leading customer experience programs and refining processes.Filtered the inventory by inventory analysis of the performance of the cars sold. Reduced the standing inventory Turn Around Time by an average of 30 days.Collaborated with the market leaders of the luxury cars segment of India and helped in onboarding 279 dealers to deal in B2B segment of procuring and selling the cars. Initiated the product development of auction platform with the product team and drove product changes on the CRM for a better business funneling.Partnered with Stakeholders in a fast paced environment to escalate the business metrics of B2C and B2B channels by 30% conversion through generating data insights, presentation and cross-functional discussion.Optimized operational processes of loan closure, loan application, delivery and procurement of cars for a quick and better customer service.Assessed business performance of retail cars, risk of high operational cost and to better firm's reputation.Analyzed and drove market analysis for pricing of more than 500 SKUs, profitability, brand management, advertisement and market promotion.Built the pricing analysis model to estimate the value of the Selling as well as procurement of luxury cars and lead filtering to nourishment model to reducing marketing cost.