Responsible for hiring, training, and scheduling staff. Successfully optimised the human resource budget by 10% by strategically recruiting and rostering their shifts to match peak business hours.I have implemented targeted promotions and marketing campaigns, including timely discounts, resulting in a 15% increase in sales.Manage inventory for raw materials and other store-related products, ensuring minimal wastage and cost-efficiency. Maintained accurate stock levels and streamlined ordering processes to meet customer demand.Regularly reviewed weekly reports and conducted financial analysis using Excel to optimise overall budgeting, enhancing financial performance. Achieved high customer satisfaction through exceptional service and personalized customer interactions.Ensured store cleanliness and adherence to operational procedures.

• Achieved consistently high customer satisfaction scores through exceptional service and product knowledge, resulting in positive feedback and repeat business.• Increased sales targets by 20% by effectively upselling products and utilizing suggestive selling techniques.• Maintained accurate inventory records, minimized stock discrepancies, and optimized inventory levels to meet customer demand while reducing excess inventory costs. • Actively participated in training sessions, sharing product knowledge and best practices with colleagues to improve overall team performance and customer service.• Assisted in maintaining store cleanliness, organization, and adherence to operational procedures, contributing to an efficient and productive work environment.• Supported promotional events and marketing initiatives, driving traffic to the store and increasing brand awareness through effective customer engagement.

• Received 7 recognitions from team leaders, store managers, and others for exemplary contributions and taking on responsibilities.• Trained and mentored team members, optimizing cleaning and trolley collection procedures.• Implemented strategies with team leader to reduce trolley collection time, enhancing operational efficiency.• Volunteered for audits, providing insights for process optimization and hygiene standards.• Collaborated with management to develop and implement cleaning strategies, boosting customer satisfaction.• Communicated effectively to coordinate tasks and address operational challenges, fostering a positive work environment.