Innovative Leader in Amazon's E-commerce Transformation. Own order and post order experience at Amazon, revolutionizing the online shopping journey for millions of customers worldwide.- Lead cross cutting initiatives with entitlements up to $105MM- Leveraged data-driven insights and customer-centric strategies to enhance the grocery shopping experience, boosting customer engagement by 23% and driving a $33MM increase in revenue through innovative, tailored improvements- Streamlined the customer experience to give them smarter AI/ML powered recommendations boosting user engagement by 28%- Lead prioritization and tradeoffs among customer experience teams across multiple product lines- Developing long-term strategies and execute go-to-market plans for new product features- Position Amazon as a trusted and inclusive destination for grocery shopping, contributing to the company's mission of providing convenient and accessible solutions for all customers.- Conduct market research, user study, analyzed customer feedback, and identified trends to inform product development decisions

- Manage B2C and B2B web and mobile applications for Aflac insurance, Argus, and EBMS, including member, employer, broker, and admin portals to view benefits, manage claims and PA, enroll, view commissions, pay invoices, and access reports.- Lead the user experience and design of these applications, including memberportal.aflac.com, producerportal.aflac.com, and mibenefits.ebms.com.- Oversee the entire product lifecycle from ideation to implementation, including design, development, and success.- Translate roadmaps into product backlogs and manage epics, user stories, features, and defects.- Work with stakeholders to identify opportunities, define product vision/strategy, and create roadmaps for web and mobile apps.

Product: WellDyne's WellviewOwned and managed a B2C web and mobile application aimed at allowing customers to order and manage their prescriptions for home delivery, set prescriptions on Auto Refill, manage prescription claims and prior authorizations, and compare drug pricing for their insurance.- Leading the UX design of the portal and mobile apps (https://wellview.welldyne.com, Wellview iOS & Android app)- Manage business requirements and data analysis, liaising between Business and IT teams- Collaborate with stakeholders and project teams to plan sprints, maintain a prioritized product backlog with clear acceptance criteria

Product - Kairos - Small business loan CRM platform targeted for banks, credit unions, and business development companies (BDC) to improve access to credit for small businesses across United States- Led the gathering of unique customer requirements for internal and external-facing websites, workflows, and applications, ensuring customer demands and payment systems were met- Responsible for product vision, planning, design, usability, and quality of releases- Translated roadmaps into manageable product backlogs, maintaining user stories, features, and defects- Defined and built Power BI dashboards for management decision-making through opportunity sizing- Developed, designed, and tested Salesforce solutions to automate loan processes for small businesses, from document collection to loan approval

Lead multiple projects on client site across utility and retail industries, delivering complex solutions and providing strategic guidance to development and QA teams.- Increased pre-sales success by 21% through preparing detailed business cases and conducting cost-benefit analysis- Developed business cases and ROI analyzes resulting in a 14% increase in funding to $17.5MM projects- Enhanced strategic decisions by synthesizing data into reports, recommending changes with a 10% improvement- Worked with technical and business teams to determine and define functional requirements for software development- Led gap sessions to map requirements to standard features and functions- Analyzed and identified areas of risk and developed plans to minimize them

Client: San Diego Gas and Electric Forecasted distribution asset failures using Hadoop with Power BI visualizations and predicted electric team workloads using R-based time series models in SAP HANA, with Lumira reports.- Drove project for successful delivery and save $10MM from capital spent for SDG&E- Conducted GAP analysis of business and system processes, user administration, and requirements.- Specified ETL data loading and assisted in data issue resolution.- Extracted required data sets from SQL Server database, EDW, SAP PM and HR data warehouse using SQL queries.- Created reports in SAP Lumira, documented steps for stakeholders and made changes to reports from SAP HANA

Client: Murphy USAAnalyze path to purchase and report marketing metrics in Tableau dashboards- Increased promotional sales volume by 18% through improved marketing campaigns in different regions by analyzing trends- Lead design of Tableau dashboards to compare current, WOW, MOM and YOY promotional sales data- Analyzed trends to improve campaigns for different regions based on interests.- Tracked project progress in MS Project/OmniPlan.- Implemented key data governance processes and metrics to meet internal and external needs.- Coordinated offshore activities and provided guidance on day-to-day activities.- Elicited and documented user requirements, developed user stories, estimates, and work plans.

Clemson University Office of Risk Management- Identified requirements through process flows, use cases, and interviews.- Improved organic search and lowered bounce rate on website using Google Analytics.- Evaluated information gathered and worked with stakeholders to ensure the right website solution.- Designed user-friendly website interface and graphics using HTML5 and CSS3.- Automated a data acquisition process, reducing manpower needed for federal OSHA log on Workers' Compensation cases by ~98%.

Institute of Intelligent Materials, Systems and Environment- Integrated and programmed various sensors onto Arduino microcontrollers.- Worked on the design and development cycle of CyberPLAYce, an interactive computational construction kit for children that consists of magnetic modules and triangle panels serving as cyber-physical-spatial environments.- Project Website - https://cfacaa.human.cornell.edu/dea.arl/research-CyberPLAYce.html