Akshit D. Email & Phone Number

Personable and knowledgeable IT support engineer with over 4 year of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues. Seeking to provide expert technical support to enterprise organizations as the tech support engineer at Rockfort Global.Personal Attributes Summary :-• Windows Server 2012, 2019, 2022 installation & configuration• Microsoft Hyper-V VM Creation and configuration• Microsoft Active Directory users and computers• Active Directory file services• Active Directory print services• Active Directory group policy creation and configuration.• Windows updates on server and clients using direct and WSUS methods• Windows server backup services (Windows and Veritas backup)• Windows client security services (Worry Free business security)• Microsoft 365 user administration• Microsoft onedrive client configuration.• Microsoft sharepoint file services client configuration• Ubiquity UDM Pro Network and Protect configuration and management.• 3CX phone systems installation, configuration and support.• Dynamics 365 CE• Windows assist and teamviewer.• Identifying hardware and software solutions.• Direct Communication with end users for phone and remote support.

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  Technical Support Engineer

  Rockfort Global

  Feb 2020 - Present

  Remote installation of 3CX and device provisioning. Support for unsupported SIP Phones, Headsets or Gateways. Configuration of options in phones beyond the provisioned templates. Troubleshooting unsupported VoIP Providers or performing interop tests with unsupported VoIP providers.Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem.• Identifying hardware and… Show more Remote installation of 3CX and device provisioning. Support for unsupported SIP Phones, Headsets or Gateways. Configuration of options in phones beyond the provisioned templates. Troubleshooting unsupported VoIP Providers or performing interop tests with unsupported VoIP providers.Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem.• Identifying hardware and software solutions.• Troubleshooting technical issues.• Diagnosing and repairing faults.• Resolving network issues.• Installing and configuring hardware and software.• Speaking to customers to quickly get to the root of their problem.• Providing timely and accurate customer feedback.• Talking customers through a series of actions to resolve a problem.• Following up with clients to ensure the problem is resolved.• Replacing or repairing the necessary parts.• Supporting the roll-out of new applications.• Providing support in the form of procedural documentation.• Managing multiple cases at one time.• Testing and evaluating new technologies.• Conducting electrical safety checks on equipment. Show less