Akshith Ramesh Email & Phone Number

Bangalore Urban, Karnataka, India

Strategic Customer Engagement: Orchestrating end-to-end customer success strategies that align with organizational goalsGlobal Relationship Management: Proficient in managing diverse customer portfolios across international markets.Analytical Insight: Leveraging data-driven insights to identify trends, anticipate customer needs, and implement proactive strategies for customer successCross-Functional Collaboration :Adept at fostering collaboration across departments, ensuring alignment between customer success initiatives and product development, sales, and marketing efforts.Team Leadership: Leading high-performing customer success teams by fostering a culture of excellence, continuous learning, and innovation.

Bangalore Urban, Karnataka, India

Responsible for all operations in Karnataka (38 cities). Oversee three verticals: Supply (Sales), Operations and Marketing.In charge of Area Sales Managers (ASMs) and Sales Managers in running an on-demand food delivery service.Liaise with state business heads and central stakeholders to set targets and drive projects. Coordinate with the central supply and operations team for better order projections. Conduct Fortnightly/Monthly/Quarterly business reviews with State heads, central stakeholders and senior management.Manage data flow and visibility across verticals by optimizing MIS bandwidth.Liaise with the operations team to deliver the best customer experience.Work with the supply team to ensure that the company has the best quality of restaurants having high Restaurant Health Index (RHI).Remove operational bottlenecks to provide better search and selection of restaurants.

Bangalore Urban, Karnataka, India

Analyzed the key metrics of the category and developed marketing strategies.Ran experiments based on data findings to improve traffic and conversions. Created user-friendly taxonomy for categorizing inventory of stores.Conducted consumer research to improve the consumer experience.

Bangalore Urban, Karnataka, India

Was part of the team that launched Alcohol Category in three statesWas the point of contact and managed accounts for companies such as AB Inbev, UB and Pernod Ricard India.Worked on merchandising and monetization to improve the unit economics of the category. Set up a process for data sharing.

Bangalore Urban, Karnataka, India

Launched a vertical called POP, a collection of single serve curated meals, in Mumbai and Pune, after a successful pilot in Bangalore. Formulated a plan to meet the objective of launching the category-POP across72 cities, within a specified timeline.Handled the responsibility for hiring and training of resources to help in the execution of the launch in the various cities.Coordinated with the various city teams for the successful execution of each stage of the project.Developed detailed project plans to track progress and improve efficiency.Worked on the quarterly planning of the supply, based on the category needs.Worked on a plan to improve the unit economics of the category.Worked as a member of the Logistic Operations Team for a Relief Campaign organized by Swiggy during the Covid Pandemic situation.

Bangalore

Acquired new clients and coordinated the onboarding process.Developed a solid and trusting relationship between key accounts and the company.Resolved client queries and escalations.Managed communications between clients and internal teams.Planned strategies to improve client business on the platform.Negotiated contracts with the client and established a timeline of performance.

Bengaluru Area, India