Akshitha Sagar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Provided quality assurance and control testing for global products.• Collaborated with software development engineers to understand the features and architecture of multiple web-based applications to carry out testing with 100% efficiency.• Responded to questions from direct clients and technical support regarding functionality of the software programs.• Monitored 8+ application regularly after fixing bugs, preventing a recurrence of usability problems.• Tested company software considering 15+ geographical locations and 30+ devices, ensuring all products worked 98% as planned.• Mentored & trained Jr.Software Testers on testing procedures and product specifications, maximizing their performance and monitored their Day-to-Day tasks & activities.

Hyderabad, Telangana, India

• Conducted UI testing on the Evoke website for a duration of 9 months, involving multiple pages and utilizing Bugzilla for issue reporting.• Executed UI testing protocols for banners and emailers within the same project, ensuring a comprehensive evaluation of user interfaces.• Provided technical support for managed services across three diverse projects: GMPK (an automotive company), KPMG, and TD Bank.• Employed Zendesk as the primary platform for ticket management, systematically addressing user-reported issues by replicating scenarios, conducting root cause analyses, and facilitating seamless communication with developers. Executed thorough functional testing post-issue resolution.• During tenure, executed the complete functionality testing for a new skin in the GMPK application, ensuring a robust evaluation of all features and functionalities.