I am a first year student of Post Baccalaureate Diploma in Hospitality and Tourism Management at Capilano University (completion in December 2024), who is passionate about developing a hotel management career providing exceptional service to guests. With three years of experience as a front desk agent at a resort property, exceeding customer expectations, I understand what it takes to provide first-class service. Demonstrated proficiency in problem-solving, inventory control, leadership, and effective communication. Skilled at managing time and multitasking, with a track record of delivering outstanding customer service and fostering enduring connections. I adept in using Microsoft Office and POS systems. Previously worked as a front desk agent at a resort property, currently thriving in positions as a Stand Leader at Sodexo Live and a Concierge at Centrum Concierge Services Ltd., with an emphasis on exceeding customer expectations and increasing revenue. Looking for new chances to use my abilities and support creative, customer-focused companies.My education has enhanced my knowledge of what it takes to run a profitable hospitality company. The following courses have been offered: international destination marketing, tourism consumer behavior, revenue management, financial management in hospitality and tourism, and strategic management in tourism. When I start my hotel management job, I hope to put the abilities I've learned in these courses to use.As graduation draws near, I am sincerely excited to put my newly gained knowledge and abilities to use by making a significant contribution to the hospitality & tourism sector.
