Head/GM of e-commerce & Marketplace w full P&L responsibility including Product Management, Customer experience, Analytics, Marketing, operations and Business Development.

Product Management, Analytics & Customer Experience

Identify new opportunities and launched pilots to test new markets. Leveraged advanced product analytics (including A/B testing) to fine-tune product features and maximize member experience. Optimized investments by scaling pilots to a national level and discontinued nonperforming initiatives. Played a key role in all aspects of pilot development and launch, including product strategy, opportunity analysis, vendor selection, contract negotiations, establishing incentive plans, and operational audits to drive efficiencies and assess financial feasibility. · Key pilots: eBay Trucks, eBay Drop-Off, eBay Valet, eBay Now, Shutl.it – Off Core Delivery

Carved HealthVault as separate, independent business and defined a strategic vision for its future. Evaluated capabilities of the existing product and created strategic plan to expand the product to new verticals. Evaluated market conditions and competitive landscape. Held full accountability for P&L. Launched new pricing/licensing structure and channel partner program to drive positive cash flow in two years. Identified inorganic growth opportunities, including intellectual property (IP) acquisitions and joint ventures. Drafted business plan to develop new vertical business and evaluated numerous acquisition targets.

Member of elite, internal team (CJ) responsible for all strategic decisions, including strategic planning, corporate strategy, fleet acquisition, and mergers and acquisitions (M&A). Lead various strategic evaluations and capital investment projects. Initiated due-diligence and strategic analysis for retiring or reconfiguring United’s fleet. Evaluated numerous capital investment opportunities to justify financial and operational feasibility. Co-led various cost-cutting initiatives and predicted savings from capacity reduction and operation optimization activities.Evaluated 3-class vs. 2-class product strategy and convinced the leadership to maintain current 3 class product.

Served as domain expert and lead product manager/Chief Architect for the billing system, CRM, and Business Services. Provided strategic solutions for numerous client-facing engagements. Established internal product development and management process based on software development lifecycle (SDLC) Waterfall. Recruited new team and led Professional Service group’s first client audit and revenue assurance project. Authored and instituted new best practices to improve operational efficiency and reduce revenue losses. Spearheaded Architecture Review Board to analyze new ideas and opportunities.

Technical consultant for numerous startups to define product vision and go to market strategy

Various clients