Travel & Relocation

e-Commerce | Toyota Cars & Parts | Lexus Cars & Parts | SAP Cloud Commerce- Spearheaded design and business process for Toyota's omnichannel e-commerce framework, ensuring seamless CX across digital touchpoints.- Led CX initiatives, optimizing the e-commerce journey through design thinking and customer-centric solutions. SIT - FAT - UAT for 6 storefronts- Implementation of SAP Commerce Cloud (Hybris) eCommerce platform in both B2B and B2C vehicle sales storefronts.

Onboarding | CX | Business Design• Managing relationships with +70 Enterprise and Mid-Market companies including leading names in the manufacturing, health, media, education, finance, and non-profit sector.• Onboarding new clients, ensuring high adoption rates, tracking customer success metrics, forecasting renewals, and developing OKRs.• Gathering business requirements, and leading the implementation of both Proof-of-Concept (POC) and pilot projects for Enterprise customers.• Analyzing business systems to provide a top-notch customized solution for their workflow, along with creating technical documentation of all systems. • Identifying trends in industry research and proposing strategic areas of opportunity for future testing.• Orchestrating the continuous improvement of the customer experience.• Leading internal projects related to channel optimizations, self-onboarding, and low-touch support system.• Facilitating communication for testing, localization, and UX research. • Work closely with Product and Engineering teams on the identification and tracking of enhancement requests for future features and functionality.

B2B SaaS | Sales | Business Development

• Developed and applied B2B penetration strategy increasing sales by 300%.• Led the sales & marketing and managed CRM in an Agile way of working.• Conducted market research, feasibility study, & managed product lifecycle.

• Provided strategy consulting for telecom operators and regulators.• Mainly worked in reviewing ICT consumer rights regulations, research for new market entry, and modeling for advisory and operation projects.• Conducted quantitative and qualitative research, data analysis, preparing proposals, reports, and decks working with a team of senior advisors.𝘈𝘹𝘰𝘯 𝘪𝘴 𝘢 𝘚𝘱𝘢𝘯𝘪𝘴𝘩 𝘤𝘰𝘯𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘧𝘪𝘳𝘮, 𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘻𝘦𝘥 𝘪𝘯 𝘐𝘛𝘊, 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘧𝘪𝘳𝘮𝘴 𝘢𝘯𝘥 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘰𝘳𝘺 𝘣𝘰𝘥𝘪𝘦𝘴 𝘸𝘪𝘵𝘩 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘺, 𝘱𝘶𝘣𝘭𝘪𝘤 𝘱𝘰𝘭𝘪𝘤𝘺, 𝘢𝘯𝘥 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘪𝘰𝘯 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴.

𝘊𝘢𝘯𝘰𝘷𝘢𝘵𝘦 𝘎𝘳𝘰𝘶𝘱, 𝘸𝘪𝘵𝘩 𝘪𝘵𝘴 𝘰𝘷𝘦𝘳 $250 𝘮𝘪𝘭𝘭𝘪𝘰𝘯 𝘱𝘳𝘦𝘴𝘦𝘯𝘵 𝘸𝘰𝘳𝘵𝘩 𝘢𝘯𝘥 𝘪𝘯𝘵𝘦𝘳𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴, 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘴 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘢𝘯𝘥 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨𝘴 𝘣𝘺 𝘮𝘢𝘪𝘯𝘭𝘺 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘯𝘨 𝘰𝘯𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘐𝘛&𝘛𝘦𝘭𝘦𝘤𝘰𝘮 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘮𝘢𝘯𝘶𝘧𝘢𝘤𝘵𝘶𝘳𝘪𝘯𝘨-𝘴𝘶𝘣𝘤𝘰𝘯𝘵𝘳𝘢𝘤𝘵𝘪𝘯𝘨 𝘧𝘢𝘤𝘪𝘭𝘪𝘵𝘪𝘦𝘴 𝘊𝘢𝘯𝘰𝘷𝘢𝘵𝘦 𝘌𝘭𝘦𝘤𝘵𝘳𝘰𝘯𝘪𝘤𝘴 (𝘦𝘹-𝘈𝘭𝘤𝘢𝘵𝘦𝘭, 𝘛𝘶𝘳𝘬𝘦𝘺).