Amit Thakkar Email & Phone Number

Greater Chicago Area

Manage key Strategic Initiatives involving Third Party Administrator (TPA) transition, claim process enhancements and Data strategy on a closed Long Term Care (LTC) insurance block.

Greater Chicago Area

Delivered multiple phased, multiple year projects ranging from $1MM to $10MM involving Mergers & Acquisitions, Data Warehouses, Actuarial tools, and TPA transition while creating a Business Analyst community.

Greater Chicago Area

Led Billing Operations through process redesign and system enhancements improving overall efficiency and reducing staff by 33%.

Greater Chicago Area

Directed billing unit responsible for reconciling complex loss sensitive casualty insurance plans, improving overall timeliness by 13 percentage points to 99.7% within the first year without jeopardizing quality at 99%.

Hoffman Estates, Il

-Fostered growth and collaboration of 11 managers to ensure best practices and models were shared for accurate management of daily force allocation. (09/04-11/04)-Devised a forecasting model leveraged by over 50 managers to allocate work for 484 installation and repair technicians across 23 work locations improving technician productivity by 10%. (01/04-9/04)-Led 15 service representatives through an internal call center consolidation that quadrupled workload. Through process… Show more -Fostered growth and collaboration of 11 managers to ensure best practices and models were shared for accurate management of daily force allocation. (09/04-11/04)-Devised a forecasting model leveraged by over 50 managers to allocate work for 484 installation and repair technicians across 23 work locations improving technician productivity by 10%. (01/04-9/04)-Led 15 service representatives through an internal call center consolidation that quadrupled workload. Through process optimization, training, and monitoring, service levels for average speed to answer, average handle time, and abandonment rates stabilized within 2 months. (03/03-01/04)-Guided 28 installation and repair technicians on proper usage of technology leading to a 75% reduction in dispatch center calls and improving productivity by 50% with each technician servicing 1 additional customer per day. (10/01-03/03)-Optimized and consolidated clerical functions across seven locations reducing expenses by 50% going from 7 to 4 clerical staff. (08/00-10/01) Show less