With over 6 years of experience in data science, customer relationship management, and business innovation, I am a passionate and driven leader who strives to deliver value and impact through data-driven insights and solutions. I am currently leading the growth and customer success team at Elzo AI, an agent that conducts user interviews and uncovers actionable insights.At Elzo AI, I am responsible for designing and executing strategies to acquire, retain, and grow our customer base, as well as ensuring customer satisfaction and loyalty. I leverage my skills in coaching, business strategy, and process excellence to mentor and empower my team, collaborate with cross-functional stakeholders, and optimize our internal CRM tools. Prior to joining Elzo AI, I was a senior consultant at Great Learning, where I enrolled 150+ working professionals to curated data science courses, and improved the lead to enrollment ratio by 51% through hypothesis experimentation and A/B testing. I also co-founded and developed 3 sustainable textile product lines from inception to sales, managing 5 major manufacturing hubs across India.